Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick and easy. Needed hotel to stay in this area to visit archeology sides i
Thanks for booking with us, Barbara. We hope you enjoy your stay!
Very easy way to book. Would like a receipt for the 15.99 booking fee.
Thanks for booking with us, Gregory!
Cheaper than Expedia and easy site to navigate. I prefer to give my business to the locals vs. corporate entities.
Thanks for choosing to book with us, George. We want our customers to have the best rates possible!
Easy to find what i needed, very easy to navigate the website.
Thanks for your review, Kaz. We are happy our website was easy to use!
It's been pretty easy to navigate. I didn't have any problems. I'm excited for our trip.
Thanks for booking with us, Ruth. We hope you enjoy your stay!
A survey following a reservation alone is a waste of my time.
Thanks for your review and feedback, Robert. We appreciate you for taking time to rate and review your booking experience.
It was easy and fun easy easy easy easy easy easy easy
Thank you for your review, Thomas. We are happy the booking process was easy!
Good response time with reservation online. Good job
Thanks for your review, Diana. We are happy you had a good experience booking online.
Super fast booking! Very easy to use! Can't wait to get to our hotel!
Thanks for booking with us, Kinsey. We hope you enjoy your stay!
Very simple and easy website to use. We will be using Reservation Desk again
Thanks for your review, John. We are happy you had a good experience using our website.
Looking for a short visit to St.Louis, very easy...
Thank you for your review, Toni. We are happy the booking process was easy!
Quick and easy. Minimal time needed to reserve the room.
Thank you for your review, Timothy. We hope all of our customers have a QUICK and EASY booking experience!
Website easy to follow. Booking process clear and easy to navigate.
Thanks for your review, Lisa. We are happy you had a good experience using our website.
It was easy to book online. Then when I called the young lady was pleasant and helpful.
Thanks for your review, Navarro. We are happy one of our representatives was able to assist you and provide excellent service!
User interface was easy to use and navigate. Appreciate the e-mail asking if I got my confirmation.
Thanks for your review, Steven. We are happy you had a good experience using our website.
Stayed 2 years ago nice place lots of stuff to do room was clean,
Thanks for booking with us, Brian. We hope you enjoy your stay!
I was not familiar with this site. And was concerned that it was a scam.
So I called and spoke to a gentleman that reassured me. Everything was all right and immediately sent me my confirmation.
Thanks for your review, Sheila. We are happy one of our representatives was able to assist you and provide excellent service!
They take my money from my card when I went to the hotel the hotel take money from my card again now am trying to get back my money everyday they telling me something else they working and it do not use this booking site they are a third party
Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was good so far no concerns other then the slow response on questions asked by system
Thanks for booking with us, Ronald!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Daniel. We are happy our website was easy to use!