Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My husband and I spent our wedding Anniversary here and really enjoyed our stay. The service is excellent, the room was beautiful and we loved our view and balcony.
Thanks for booking with us, Kim!
Easy to use but there is a fee to use the convenience
Thanks for your review, Michael. We are happy our website was easy to use!
The restaurant food and service was above and beyond the online booking was easy to use.
Thanks for your review, Casandra. We are happy you had a good experience booking online.
The Reservation Desk site is easy to maneuver but somehow I missed that $15.99 booking fee until I reviewed my receipt.
Thanks for your review and feedback, Shirley. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Sleep good good people nice rooms good people good food
Thanks for booking with us, Crystal!
It's been a fun with my family on vacation really love the motel very nice people that work at the desk. Nice and clean environment. Beautiful place.
Thanks for booking with us, Patrick!
It's been a fun with my family on vacation
Easy and simple for my first attempt and simple to move around and ………………………………………….
Thank you for your review, Amanda. We are happy the booking process was easy!
The sight is easy to use and provided options for my trip.
Thanks for your review, Anita. We are happy our website was easy to use!
Easy to use the site. The person I talked to was very helpful.
Thanks for your review, Mary. We are happy our website was easy to use!
It was great other than a giant centipede in the bathroom sink lol
Thanks for booking with us, Laura!
It was good service as soon as I booked my room I received my booking confirmation
Thanks for your review, Diana! That’s great you received your confirmation in a timely manner!
Easy to book room and it was fast and painless. Always has been and thank you!
You're welcome! Thanks for booking with us, James!
Made reservations online. It was easy and quick, no problem with reservations.
Thanks for your review, Omerlene. We are happy you had a good experience booking online.
Called with question and answered phone and not placed on hold. Knew all the answers. Great job
Thanks for your review, Eric. We are happy one of our representatives was able to assist you and provide excellent service!
Very easy to use. No problems at all. Found it online and booked what I needed easily.
Thanks for your review, Maria. We are happy our website was easy to use!
Website was easy to use and user friendly. Plenty of picture to see room availability.
Thanks for your review, Joe. We are happy you had a good experience using our website.
Easy to understand. Less time than usual reservation processes.
Thanks for your review, Karla. We are happy you had a good experience booking online.
Easy internet reservation on line and great deals from the hotel.
Thanks for your review, Melisa. We want our customers to have the best rates possible and an easy online booking experience.
Easy, fast and simple. Quick confirmation response.
Thanks for your review of the booking process, Shawnda. That’s great you received your confirmation in a timely manner!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Mark. We are happy the booking process was easy!