Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The page is user friendly. I received a great rate.
No problem with the reservation, but I detest surveys.
Thank you for your review, Dennis. We are happy the booking process was easy!
Good pricing quick and easy to navigate confirmation within a couple of days initial confirmation immediately
Thanks for your review, Rachel! That’s great you received your confirmation in a timely manner!
Pleasant experience. Fun weekend. Nice accommodations and casino
Thanks for booking with us, Steven!
Great experience so far glad to have used this hotel
Thank you for your review, Brian. We are happy you had a good experience!
It was very efficient. Didn't take a lot of time, and was easy to understand the process.
Thank you for your review, Michael. We are happy the booking process was easy!
Beautiful views, clean space, happy employees, efficient
Thanks for booking with us, Jennice!
I had to make changes to my original reservation and with RD's help it was completed.
Thanks for your review, Kendra. We love providing excellent service to our customers.
Do not book with reservation desk. I was intending to book through the hotel directly, and ReservationDesk came up and seemed like the place to book directly as it was the first search result. I asked specifically for a "Park Sleep Fly" package - for a one night hotel stay near the airport, and parking for a week after while we're away on vacation. The agent on the phone promised me multiple times that it included the week of parking after (I started getting nervous because the price was too good to be true), and she reassured me multiple times this is part of the reservation she was about to charge my card for. I would have NOT paid the amount charged for just the one night in a low star motel. The agents rush you on the phone for the card number which also should've been my first red flag. Low and behold as soon as I get off the phone I confirm with the hotel directly that the booking did NOT include the parking for a week after. I now cannot cancel with ReservationDesk as they have a strict "no cancellation policy", even though my booking does not reflect what I agreed to pay for. My credit card will not dispute the charge because they said I don't have anything in writing from ReservationDesk. It's now been two weeks since I asked ReservationDesk to review the audio of the call and a refund request - which they promised I would receive an email for, and have not yet. DO NOT BOOK THROUGH THEM EVER.
Thanks for bringing this to our attention, Darian. We're sorry about your experience. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Great experience easy to navigate. Love that this hotel has a pool and hot tub and that my child stays for free with me. Also that you allow pets in certain rooms is a huge bonus.
Thanks for your review, Julia. We are happy you had a good experience using our website.
Registration was a smooth, easy process. No issues at all!
Thank you for your review, Jill. We are happy you had a good experience!
No waiting time on the phone. Fast and easy booking! 😊
Thank you for your review, Francine. We hope all of our customers have a FAST and EASY booking experience!
Thank you it was good booking Everything was good I appreciate reservation desk help
You're welcome! Thanks for booking with us, Sreenath!
Super easy to navigate and fill in the blanks. Highly recommended!
Thank you for your review, Elsie. We are happy the booking process was easy!
Great and quick hassle free booking. We are looking forward to our trip to Americana Via online booking
Thanks for your review, Lindsay. We are happy you had a good experience booking online.
Very quick, easy booking. Able to choose for myself
Thank you for your review, Dana. We are happy the booking process was easy!
It was ok work fine nice and easy I haven't stayed yet at the hotel so I don't know how that is just yet
Thanks for booking with us, Joshua. We hope you enjoy your stay!
Past stays have been very good. Easy to reserve. Thank you
Thank you for your review, Janet. We are happy the booking process was easy!
Thanks the web site used for the reservation was easy to use.
Thanks for your review, Jeffery. We are happy you had a good experience using our website.
Easy to make reservation. The online service was very efficient.
Thanks for your review, Susan. We are happy you had a good experience booking online.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Wanda. Our goal is to provide our customers with the best rates possible.