Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Reservation is easily accomplished. Clear instructions.
Only place I was able to book a room for your hotel All other online efforts were not successful.
Thanks for your review, Bruce. We are happy you had a good experience booking online.
Have no idea whether the product is true to the description or images because my rest hasn't come due
Thanks for booking with us, Brian!
Very convenient, very fast.
Very user friendly……………
Thanks for your review of the booking process, Ken!
So far so good, got a good reservation for a good price
Thank you for your review, Gail. We are happy you had a good experience! Our goal is to provide our customers with the best rates possible.
Service was ok. First call was as not. I wasn't told the same story as my second call.
Don't understand why my extension was so much cheaper.
Thanks for your review, Jeffrey. We appreciate your feedback.
Easy to use and navigate. There is no personal contact with anyone.
Thanks for your review, Jefferey. We are happy you had a good experience using our website.
It was easy to set up a reservation …………………….:::::..
Thank you for your review, Boe. We are happy the booking process was easy!
See above comment. I really hate being forced to provide reviews
Coral, thanks for taking time to rate and review your online booking experience. We appreciate your feedback.
Easy to do. Hopefully was a good choice. Received confirmation quickly.
Thanks for your review, Georgia! That’s great you received your confirmation in a timely manner!
Site made it easy and informative first choice on my browser
Thanks for your review, Sherry. We are happy you had a good experience using our website.
Customer service was able to reserve a vehicle. But was in a hurry to hung up the phone. Not giving customer adequate time to ask questions
Thanks for sharing your experience, Saba. We appreciate your feedback. If helpful, please feel free to contact the escalations team at support@reservationdesk.com.
Very easy. Done online. Fifty characters not needed
Thank you for your review, George. We are happy the booking process was easy!
Booking was easy and quick. No issues in finding the right site.
Thank you for your review, Arnold. We hope all of our customers have a QUICK and EASY booking experience!
Easy and friendly reservation system. Excellent hotel in a convenient location. THANKS
You're welcome! Thanks for booking with us, Francisco. Enjoy your stay!
Ok so far fast. Hope to be there for birthday and anniversary
Thanks for booking with us, Linda. We hope you enjoy your stay!
Customers like to read reviews that have a personal touch, which is why we add a display name to each review that we post.
Thank you for your review, Beatrice. We are happy you had a good experience!
Everything went as planned and smooth. I will definitely do it this way again next time as I did the time before.
Thank you for your review, Kenneth. We are happy you had a good experience!
Very easy to book our room and I received confirmation of booking quickly.
Thanks for your review, Kim! That’s great you received your confirmation in a timely manner!
Nice job I love the experience I had. Thanks you. Very good and nice job...
Thank you for your review, Yadira. We want you to have the best experience possible booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Byron. We are happy the booking process was easy!