Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Website provides good information and pictures along with detail of accommodation.
As long as we can go to the water park, we'll be good!
Thanks for booking with us, Jennifer. We hope you enjoy your stay!
Easy and quick it's fine I will use again ok……………………………………….
Thank you for your review, Robert. We hope all of our customers have a QUICK and EASY booking experience! We look forward to your next booking with us.
Easy reservation Wondering what 'Hotel Booking Service Fee', $15.99, is all about.
Thanks for your review and feedback, Barbara. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Easy to book thank you…………………………………………………………………….👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬😬👋
You're welcome! Thanks for booking with us, Yvonne!
We have been to this hotel 3 other times anytime we are in gatlinburg this is the only place we stay. It's a beautiful hotel. The staff are excellent very friendly and helpful. Hotel is very clean
Thanks for booking with us, William. We hope you enjoy your stay!
Online experience was user friendly, had no issues.
Thanks for your review, Ross. We are happy you had a good experience booking online.
Booking my hotel was very easy and took less than 15 minutes.
Thank you for your review, Dianne. We are happy the booking process was easy!
Very quick to make a reservation from start to finish
Thank you for your review, Nancy. We are happy the booking process was easy!
Booking process was quick and easy to navigate through.
Thanks for your review, Craig. We are happy you had a good experience booking online.
Easy to reserve through this portal. Would recommend
Thanks for your review, Meghan. We are happy our website was easy to use!
Great price! Very happy that we booked. Was very easy to room!
Thanks for your review, Randy. We want our customers to have the best rates possible.
It was very easy to book a reservation at Brooks Hampton. I received my confirmation number in a timely manner which I appreciated.
Thanks for your review, Bohdan! That’s great you received your confirmation in a timely manner!
Nu did not talk to anything. Did everything online
Thanks for booking with us, Holly. We hope you enjoy your stay!
Was suggested to me, as easy to follow and book! :)
Thank you for your review, Krysten. We are happy the booking process was easy!
Very good………. It was smooth and a very good we have stayed here before but it was years ago
Thank you for your review, John. We are happy the booking process was easy!
Quick and easy. Love it had no problem at all, could not be happier. Got a quick response back with my confirmation #
Thanks for your review, Mark. We want our customers to have a quick and enjoyable booking experience. That’s great you received your confirmation in a timely manner!
Quick and easy reservation process but with a 15.00 fee.
Thanks for your review of the booking process, Kelly.
It's easy to reserve hassle free I would recommend to someone else
Thank you for your review, Javier. We are happy the booking process was easy!
The response was very timely. That was greatly appreciated!
Thanks for your review, Diane! That’s great you received your confirmation in a timely manner!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Kim. We are happy you had a good experience using our website.