Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
No problems with the reservation. Looking forward to the stay.
I have used this method of getting hotel arrangements and never had an issue.
From making the reservation, checking in, and checking out has never been that simple.
You're welcome! Thanks for booking with us, Susan!
I love the convenience of booking online rather than having to wait on hold to reach an agent.
Thanks for your review, Gina. We are happy you had a good experience booking online.
Good, no problems at all, looking forward to staying
Thanks for your review, Ted. We are happy you had a good experience booking online.
Web site was easy to get to, easy to navigate, and easy to use.
Thanks for your review, Blanche. We are happy our website was easy to use!
Quick and simple to book online as opposed to calling
Thanks for your review, Ron. We are happy you had a good experience booking online.
I would have liked the option to book a room with the freemont experience view.
Thanks for your review and feedback, Mark. If you would like special room accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
Available rooms were easy to book and is, hopefully, in a good location
Thank you for your review, Buffy. We are happy the booking process was easy!
Was fairly easy, self explanatory online progress, lots of pics and descriptions.
Thanks for your review, Karen. We are happy you had a good experience booking online.
Good experience, thank you for allowing me the opportunity to write a review.
You're welcome! Thank you for your review, Tara. We want you to have the best experience possible booking with us!
Good………………………………………… they made me use 50 characters…
Thanks for booking with us, Travis. We hope you enjoy your stay!
I was impressed with the easy of making a reservation.
Thanks for your review, Douglas. We are happy our website was easy to use!
No issues with booking. I have not stayed there yet, just booked a reservation.
Thanks for booking with us, Amanda. We hope you enjoy your stay!
Great experience and easy reservation. Reasonable prices.
Thanks for your review, Maria. Our goal is to provide our customers with the best rates possible.
The site was easy to use and I was able to book the room I needed.
Thanks for your review, Patricia. We are happy you had a good experience booking online.
Overall it was a good experience. Trying to make up characters.
Thank you for your review, Justin. We want you to have the best experience possible booking with us!
I liked the process, things got done much faster than usual and there was decent amount of details. I do wish there were more photos (videos wouldn't hurt either).
Thank you for your review, Oleg. We are happy you had a good experience! Thanks for the great feedback!
Seriously? I was on the website for all of 30 seconds. I've spent more time on this review than making the reservation. Don't make the review process a negative.
Thanks for taking time to rate your booking experience with us, Jon. We appreciate your feedback.
Fine. I reserved my room on the Internet not through an actual person and I did get my confirmation in my email. Thank you and I look forward to staying there.
Thanks for your review, David. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
Efficient and clear. Easy to work on website. Choices of rooms were acceptable
Thanks for your review, Donald. We are happy you had a good experience using our website.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Glenn. We hope you enjoy your stay!