Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The reservation process was easy and informative and professional.
Easy to use...and understand...very fast.everything was spelled out what to do.
Thanks for your review, Rick. We are happy our website was easy to use!
Making my reservation online was smooth and easy. Will do it again in the future
Thanks for your review, Althea. We are happy you had a good experience booking online.
The booking was easy to follow on line and easy to complete with no problems whatsoever. A phone number was provided if it was necessary!
Thanks for your review, Barb. We are happy you had a good experience booking online.
So far so good but have always liked the Hamptons. It is our preferred hotel.
Thanks for booking with us, John. We hope you enjoy your stay!
So far, so good. It certainly was a quick way to book a room.
Thank you for your review, Barbara. We are happy you had a good experience!
I am so upset! I searched for a specific hotel and clicked on the "reservation desk" which I thought was for the hotel, it wasn't. Pretty sneaky but when I tried to change my reservation they wouldn't let me! What booking company takes your payment in full for the room in advance and then when you try to change your reservation they say you can't and they will not refund your money! TOTAL SCAM! 110% scam!
Thanks for bringing this to our attention, Giselle. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It's good. This is where I always stay. I like this hotel.
Thanks for booking with us, Adam. We hope you enjoy your stay!
I don't appreciate being forced to add anything for this "survey". I did not realize I would be charge immediately for my June booking.
Thank you for taking time to rate and review your booking experience, Barb. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rates possible. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Quick and easy. Also I liked that I didn't have to re enter everything after not completing the reservation right away. I left it and came back hours later to complete.
Thank you for your review, Michelle. We are happy you had a good experience!
I was able to identify my room options. Fast and efficient way to book the room.
Thanks for your review of the booking process, Marie.
I found it confusing to be redirected to the pay-over-time site.
Thanks for your review and feedback, James.
Easy check in, comfortable, quiet and clean and friendly staff.
Thanks for booking with us, James!
I was able to make reservations for trip with ease.
Thanks for your review, Carrie. We are happy you had a good experience booking online.
Good experience. Easy steps to follow. No difficulty
Thank you for your review, Johnny. We want you to have the best experience possible booking with us!
It was very easy to book here. Looking forward to my business trip.
Thank you for your review, Matt. We are happy the booking process was easy!
It was fairly easy to make this reservation. I would use reservation desk again.
Thank you for your review, West. We are happy the booking process was easy!
Fast efficient and easy. I found the booking site easily. Made my reservation and the rest is history.
Thanks for your review, Janette. We are happy you had a good experience using our website.
When i received my confirmation, it was confusing, it said I had a one queen size bed when I paid for a room with two queen size beds, when I called the customer service department it took a long time to confirm my reservation and even more time to confirm I had a room with 2 queen size beds.
Thanks for bringing this to our attention, Andy. We apologize for any confusion. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy to book. No issues. Although I understand you do a survey to ensure you are doing a good job you need to make the survey easier.
Thanks for your review and feedback, Dave.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Beverly. We are happy the booking process was easy!