Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Good service and easy to use. Makes it easy when I travel and where I need to stay.
Thanks for your review, Brad. We are happy our website was easy to use!
The online booking site and confirmation was easy to follow. I made a small mistake and contacted the hotel directly and it can easily be fixed when I check in.
Thanks for your review, Marsha. We are happy you had a good experience using our website.
Days Inn at civic center is a wonderful hotel very nice and clean and the front desk manager was very nice and helpful along with the other staff. Thank you very much will be returning 🥰
Thanks for booking with us, Angela!
Easy to do, picked the room and dates with no difficulty at all
Thank you for your review, Kris. We are happy the booking process was easy!
The Reservation Desk is easy to use, and quick to navigate through. Making a reservation took less than 5 minutes.
Thanks for your review, Randi. We are happy you had a good experience using our website.
I am pissed that you charged $15.99 to my card that you failed to mention
Thanks for your review and feedback, Mary. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
So far, the experience has been easy and the information is easy to understand.
Thank you for your review, Connie. We are happy the booking process was easy!
Shocked at the taxes on a $264 a night room. Booking was fine
Thanks for your review and feedback, Keith.
I am not a big computer user and the website was straight forward and easy to use.
Thanks for your review, Sandra. We are happy you had a good experience using our website.
Easy I had no problems when booking this. Thank you
You're welcome! Thanks for booking with us, Lindsay.
I found it convenient to book my stay online. It takes away the anxiety of taking on the phone.
Thanks for your review, Genna. We are happy you had a good experience booking online.
Easy sign up - we are looking forward to our stay.
Thanks for your review, Patti. We love providing excellent service to our customers.
I did not ask to use your service. You just came up. I have my confirmation. I'm adding no more because I'm sick of you hounding me.
Thanks for booking with us, Bretta. We hope you enjoy your stay!
Love the Nugget service is great love the place highly recommend
Thanks for booking with us, John. We hope you enjoy your stay!
We are going to stay at comfort inn at ocean city board walk.
Thanks for booking with us, Deborah. We hope you enjoy your stay!
Great easy booking good job thank you. See you then
Thanks for booking with us, Martha. We hope you enjoy your stay!
Great! Quality that we've come to expect……keep it up.
Thanks for booking with us, Brent. We hope you enjoy your stay!
Easy and accurate fast looking forward to my stay in winnipeg
Thanks for booking with us, Ernie. We hope you enjoy your stay!
No I did not have any comments at this time and I don't usually do surveys
Thanks for your review and feedback, Anthony.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Zebulun. We are happy you had a good experience!