Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Good easy to book. Had rooms available and good info on website
It was a good experience and it was staying here, everyone is nice
Thank you for your review, Marissa. We are happy you had a good experience!
Pleased with the ease of use on the website. It was wash
Thanks for your review, Mark. We are happy you had a good experience using our website.
I was booked in under 5 minutes. Super easy! It was also so convenient to have the multiple pay options so I didn't have to find a debit card
Thanks for your review of the booking process, Brooklynn.
Was very easy, fast and worked out well. I'm happy with the results.
Thanks for your review of the booking process, Wiliam.
Didn't converse with the reservation desk - I booked online
Thanks for booking with us, Steve. We hope you enjoy your stay!
Easy online booking thank you in advanced can't wait to arrive
Thanks for your review, Sterling. We are happy you had a good experience booking online.
Easy to deal with no problem making my reservation
Thank you for your review, Gary. We are happy you had a good experience!
.user friendly app, will use again for next trip...
Thanks for booking with us, Rich. We hope you enjoy your stay!
Short call achieved what I needed thanks! Used the website to finish the reservation
Thanks for your review, Michael. We love providing excellent service to our customers.
Quick and easy to navigate. Easier than the resort website
Thanks for your review, Heidi. We are happy you had a good experience using our website.
Why - Is this confirmation necessary? I have the reservation & it is paid for?
Thanks for your review and feedback, Carl.
We were traveling to Florida on February 9,2024 and called about a hotel reservation - the girls was very nice, but when I told her we had three adults and two dogs and she gave me the rate, I asked her twice if that price included the pet fee - she assure me it did - there was $15.99 travel pass fee and the hotel was $106.61 - when we got to the hotel they wanted an additional $50 for the dogs - I called travel pass and spoke with a manager and was assured I would get a FULL refund, so I rebooked the room with the hotel for $141.25 - came home from vacation and only received $15.99 - called and emailed travel pass and was told they had put in for it and it just needed supervisor approval - received an email that they only want to give me $50 - tried to tell me the agent didn't make a mistake - in other words called me a liar - I told the agent I specifically asked twice and the first time I called and they listened they heard it, how could it be gone now…I have disputed the charge with my credit card company and am still trying to get them to do the right thing…the actual hotel agent told me they have seen this in the past from them and they weren't surprised- shame on travelpass - we will never use them again and I urge others to be wary…
We're sorry about your experience, Robin. Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very good I like the experience the people are very nice service
Thanks for booking with us, Patricia!
Easy to check rooms out and get the room booked. I would recommend.
Thanks for your review, Rich. We are happy you had a good experience booking online.
Easy and fast. Good price at a great place. I would use Reservation Desk again
Thank you for your review, Ha. We are happy you had a good experience! Enjoy your stay! We look forward to your next reservation with us.
Making reservations through your website was easy to follow.
Thanks for your review, Bobbette. We are happy our website was easy to use!
A faster way to reserve. You gave all the necessary information.
You're welcome! Thanks for booking with us, Mary!
I had to book for work during my busy work day. Doing it was quick and painless.
Thanks for your review, Ida. We want our customers to have a quick and enjoyable booking experience.
Décide allez voir ma belle sœur à MTL avons fait réservation, simple et vite
Thanks for booking with us, Mark!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Brian. We are happy you had a good experience using our website.