Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy set up but super disappointing that if something happened i could get a refund.
Quick response for reservation. And fast confirmation.
Thanks for your review, Linda! That’s great you received your confirmation in a timely manner!
Good and easy to use. The price was cheaper than other sites
Thanks for your review, Edward. Our goal is to provide our customers with the best rates possible.
It's was easy booking and the price is reasonable. Thanks
You're welcome! Thank you for your review, Robert. We want you to have the best experience possible booking with us!
Great experience booking, love it, good to go!
Easy as 1-2-3!
Thanks for booking with us, Derrick. We hope you enjoy your stay!
This place is very clean, the employees are very friendly and very nice as well.as helpful
Thank you for your review, Ethel. We are happy the booking process was easy!
Did not appreciate that you put my full credit card number (instead of using the last 4 digits) in the room confirmation which included all my personal info...I will not use this service again.
Thanks for bringing this to our attention, Diane. We apologize for any inconvenience this may have caused you. Thanks for your feedback so we can improve.
Great website, easy to use and pay. NO hiccups! :)
Thanks for your review, Martha. We are happy you had a good experience using our website.
So far, all is good. At this time, I have nothing else to say.
Thank you for your review, Mary. We are happy you had a good experience!
Yes looking forward to the stay in Springfield Mo..
Thanks for booking with us, Candice. We hope you enjoy your stay!
Rate changed. Other groups got a rate of 214 per night for same room
Thanks for your review, Jamie. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation.
Our stay was nice! There was some water on the floor by the air conditioning unit, but other than that, we will be back!
Thanks for booking with us, Kayla!
It was quick & easy! Process was great and not time consuming. Very appreciative!
Thank you for your review, Keith. We are happy you had a good experience!
It was easy and can't wait til some family time. We are excited to spend some quality time with our two kids and be away with a stressed free vacation. We love this area and always wanted to experience in your setting…. Can't wait to see what memories will be made this vacation
Thanks for booking with us, Alice. We hope you enjoy your stay and spending some quality time with your family!
Too expensive. The only reason we are staying in this expensive place is that most of the wedding party is also. I can't think of any place that should cost this much. I'll have more to say after my stay.
Thanks for booking with us, Juan. We hope you enjoy your stay and the wedding!
Happy with the reservation process, but I would like to get to you later arrival in just get caught in traffic
Thank you for your review, Lisa. We are happy you had a good experience booking your reservation!
Great also like a free hot breakfast.like the location close to hospital.
Thanks for booking with us, Karen. We hope you enjoy your stay!
Alarm clock didn't work and smoke detector was pulled halfway down. Other than that it was great
Thanks for your review, Jennifer. Reservation Desk is an online travel agency that books rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property.
No hassle, easy to book a reservation. Great experience.
Thank you for your review, Connie. We want you to have the best experience possible booking with us!
Great, easy, fast it's very hard to right a review on an experience with a computer.
Thanks for your review, Christy. We are happy our website was easy to use!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Eugenia. We are happy the booking process was easy!