Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to use reservation process. Simple enough for non-savvy website users.
Greeted with a big smile, very helpful staff.
Very clean and spacious room.
Breakfast had a variety of choices with friendly staff.
Thank you for your review, Rahel. We are happy you had a good experience!
Thank you for your review. We are happy the booking process was easy!
I am wondering why several rooms showed on the availability list but when trying to book
They were not available but sold out.
Thanks for your review, Richard. Our website is updated frequently, so it's possible the rooms became unavailable. We apologize for any inconvenience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Rather than using expedia or booking.com was happy to use the actual hotel reservation site.
Thank you for your review, Lisbeth. We are happy the booking process was easy!
Although the billing is under construction/renovation found it to be very clean and quiet
Thanks for booking with us, Richard!
Easy and simple to book, no complications and overall I just had a good experience
Thank you for your review, Greven. We want you to have the best experience possible booking with us!
Fast and easy to use, able to get a booking in a hotel that was booked solid
Thank you for your review, Heather. We are happy the booking process was easy!
DO NOT FALL FOR THIS COMAPNAY! I am generally careful when googleling places but this time clearly I clicked in the wrong link, thinking that this was the hotel directly, based on the fact that the hotel logo appeared right at the top of the search and the customer service said that they were not a third-party company, "the hotel room price was the best deal since the booking is not through the hotel directly" (his words), BIG LIE, when I received the email receipt, I realized that it was not directly the hotel, I called back and they said that I received misinformation but that there was nothing could be change, I asked to speak to a manager, she gave me the run-around, put me on hold for 25 min. Never came back to the line, I called back and the phone just rang and rang. At the end, I end the room ended up more expensive, they charged a service fee, that I was not informed about. You are better off calling the hotel and ask them, even if they stayed it, ask if they are the actual Hotel customer service. The name is how they get you, "Reservation Desk", making people think that they are the direct reservation. This company is completely into misleading people and lies after lies. Turns out that the Hilton directly had WAYYY better deals then this scammer offered (Hilton includes free vallet parking $30 worth and free full breakfast for each person). I am in the middle to disputing with my credit card company, based on false advertising, lies and misleading information.
Thanks for bringing this to our attention, Lucy. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Everything went well with our reservation. We are looking forward to our visit to LaCrosse.
Thanks for booking with us, Jody. We hope you enjoy your stay!
I appreciated follow up on the received confirmation.
Thank you for your review, Anna. We are happy you had a good experience!
Quick and easy to use best way by far to reserve directly with the hotel
Thank you for your review, Paula. We hope all of our customers have a QUICK and EASY booking experience!
It was fast making a reservation with Reservation Desk.
Thanks for your review, Gina. We want our customers to have a fast and enjoyable booking experience.
Great experience thank you. Easy application 3 mins I am done
Thank you for your review, Gordon. We want you to have the best experience possible booking with us!
This was an acceptable experience. There were no issues noted.
Thank you for your review, Martin. We want you to have the best experience possible booking with us!
It was quick and easy to make a reservation. I was pleased with the service.
Thank you for your review, Christine. We hope all of our customers have a QUICK and EASY booking experience!
Using the reservation desk was a quick and easy process.
Thanks for your review, Penelope. We want our customers to have a quick and enjoyable booking experience.
Nice convenient way to make a reservation. Enough said.
Thanks for booking with us, David. We hope you enjoy your stay!
Never had to pay a booking fee so not sure what you would like for me to say?
Thanks for your review and feedback, Cheryl. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Disappointed that I had to pay full amount for a room ten months in advance of my stay
Thank you for your review, Pamela. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rates possible.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Sandra. We are happy our website was easy to use!