Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy and affordable for families who have children.
Very easy to book and reservations sent to email Very quickly 👍
Thank you for your review, David. We are happy the booking process was easy!
Easy marking reservations online can't wait for vacation!
Thanks for your review, Uvaldo. We are happy you had a good experience booking online.
Very smooth process and very self explanatory. Awesome deals as well
Thanks for your review, Jerick. We are happy you had a good booking experience. Our goal is to provide our customers with the best rates possible.
It was very easy to book our room online. Very helpful
Thank you for your review, William. We are happy the booking process was easy!
Easy booking through website. Great price. Confirmation sent quickly. Looking forward to our stay at the Best Western Inn.
Thanks for your review, Lisa. We are happy you had a good experience using our website.
Easy to use. Pleasant all the way around. Not much else to say
Thanks for your review, Charles. We are happy our website was easy to use!
It was easy to make the reservations on the website. However, they need to have check-in/out information of the site.
Thanks for your review, Charles. We are happy our website was easy to use! Thanks for your feedback.
It was very easy and straight forward and i got the room i wanted
Thank you for your review, Joseph. We are happy the booking process was easy!
Easy and painless! Found the room I liked and booked without any problems!
Thank you for your review, Bill. We are happy you had a good booking experience!
Good it was easy to use and it didn't take too long
Thank you for your review, Lisa. We are happy the booking process was easy!
Easy and quick. Needed to find somewhere pretty quickly as I didn't have much time
Thanks for your review, Theresa. We want our customers to have a quick and enjoyable booking experience.
Very good service it was a very quick and easy process nice I will be booking again
Thank you for your review, Marcell. We hope all of our customers have a QUICK and EASY booking experience!
Mr. Sitejabber was very professional, courteous, and did his best to help me. I was not happy with my experience due to the additional charges from your company when booking a room (and the website confirming my reservation when I actually hit the cancel button), but he worked with me to male the experience much better.
Thanks for your review and feedback, Stephania. If you need any help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy stayed there before when we have to be at the hospital very nice experience
Thank you for your review, Billie. We are happy the booking process was easy!
No issues in the booking process. Found what I needed and quickly moved on to my next task...easy process.
Thank you for your review, Chris. We are happy the booking process was easy!
This was easy to use. Everything was easy to understand and use.
Thanks for your review, Sally. We are happy our website was easy to use!
Easy, fast and convenient. Highly recommend using the reservation desk
Thank you for your review, Maggie. We are happy you had a good experience!
Great experience. Would recommend for others to use
Thank you for your review, You. We want you to have the best experience possible booking with us!
Very fast booking. I had not used this service before, it seems very basic.
Thanks for your review, Chery. We want our customers to have a quick and enjoyable booking experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Amanda. We want our customers to have the best rates possible.