Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Found room online hotels.com said no double beds this service was little more expensive but had room I needed
I love being in a Clean and fresh room. The location is awesome. The views on the Riverbank are incredible.
Thanks for booking with us, Brenda!
This was honestly the easiest booking. I'm older and I booked our room with ease. My confirmation came immediately. I'm nervous because it was so easy.
Thanks for your review, Maryann. We are happy you had a good experience booking online.
It was very easy and quick booking on line.
Thank you
Thanks for your review, Angela. We are happy you had a good experience booking online.
Have never stayed with you all, this will be first time. If my stay is as easy as reservation process, it will be a win win
Thanks for booking with us. We hope you enjoy your stay!
Easy to follow instructions and get through the bookings
Thanks for your review, Jeffery. We are happy our website was easy to use!
Online Booking was simple and quick. It was easier to see totals than other sites.
Thanks for your review, Shirley. We are happy you had a good experience booking online.
Very easy to book thank you and voila its all done. 😊
Thank you for your review, Carole. We are happy the booking process was easy!
One less star as no other hotels asks for a deposit fee of any amount
Thank you for your review, Manyan. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rates possible.
I wanted to speak to the manager of the hotel himself to no avail. He knows me and usually I can get the room I like. I also pay a little less than what was offered online.
Thanks for booking with us, Terry. We hope you enjoy your stay!
Great no problem getting a reservation very easy to use
Thank you for your review, Emanuel. We are happy you had a good experience!
All worked out but for whatever reason the reservation when viewed on my computer showed that we had ordered two rooms when we only ordered one. Once we received the reservation it had indicated it correctly
Thank you for your review, Pete. We are happy you received the correct reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Needed a hotel in Niagara Falls. Got good deal with painless process via reservation desk. All good.
Thanks for booking with us, Michael. We hope you enjoy your stay!
Easy booking the site was easy to use would probably use again
Thank you for your review, Randall. We are happy the booking process was easy!
We come to the Waters every year for spring break and happy with our stay each and every time. The only thing I would suggest is the restaurant needs to be open more often and they need to do an upgrade on the water park it's self before it becomes a thing in the past.
Thanks for booking with us, Melissa. We hope you enjoy your stay!
I have not stayed at the hotel yet so how can I rate the experience. I have stayed here before so I am a returning customer. I have a 4.7 pound chihuahua with this visit.
Thanks for booking with us, Elizabeth. We hope you enjoy your stay!
I love how I had options and loved the selections!
Thank you for your review, Naria. We hope all of our customers have a FAST and EASY booking experience!
Me and my wife love the Razorback we always stay in the king jetted room when we come to Eureka, it is a great place. I recommend the Razorback motel to anyone.
Thanks for booking with us, Christopher. We hope you enjoy your stay!
It was quick, easy and completely satisfying!
Confirmation was almost immediate!
Thank you for your review, Forrest. We are happy you had a good experience! That’s great you received your confirmation in a timely manner!
Easy to follow and easy to understand all of the rules and guidelines.
Thank you for your review, Brad. We want you to have the best experience possible booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Angela. We hope you enjoy your stay!