Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fast and efficient way to book a room and the confirmation was text to my phone within minutes
Fast and efficient way to book a room
Easy to use it was eas to put the information in the paper
Thanks for your review, Donna. We are happy our website was easy to use!
Everything was quick and easy be happy to get with my family
Thanks for booking with us, Cathy. We hope you enjoy your stay and spending time with your family!
Very easy to book, until
I stay I have no review to give.
Thanks for your review, Annette. We are happy our website was easy to use!
Good best service. Customer service was great also
Thanks for your review, Bryce. We love providing excellent service to our customers.
Helpful, easy and informative. Always stay in the area.
Thanks for your review of the booking process, Mary. We hope you enjoy your stay!
A very beautiful resort awesome service and very easy to make reservations
Thank you for your review, Katrina. We are happy the booking process was easy!
Little experience so far. Would like to have seen chk in/out times, ability to apply possible discounts.
Good clear, quick website.
Thanks for your review and feedback, Elecia.
Very positive, straight forward, and professional! No negative issues.
Thank you for your review, Christopher. We are happy you had a good experience!
My experience was that it was quick and easy to book.
Thank you for your review, Lee. We hope all of our customers have a QUICK and EASY booking experience!
Great - they fixed my reservation timely upon my request
Thank you for your review, Linda. We are happy you had a good experience!
The service was excellent. It was easy to use online.
Thanks for your review, Jennifer. We are happy you had a good experience booking online.
First time using it. It was easy to use and understand.
Thanks for your review, Tammy. We are happy our website was easy to use!
Easy to book. No problems! Quick and easy process. Thank you.
You're welcome! Thanks for booking with us, Donna. We are happy you had a good experience!
The reservation line was easy to use and very efficient with confirmation being sent to Email
Thank you for your review, Suzanne. We are happy you had a good booking experience!
Reservation Desk made my transaction quick and easy. Put my info in and in seconds i was booked.
Thank you for your review, MonTrae. We hope all of our customers have a QUICK and EASY booking experience!
The atmosphere is aah-mazing, so we are back for our second stay! Sunseekers make date nights so much more fun!
Thanks for booking with us, Amanda. We hope you enjoy your stay!
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Thanks for booking with us, Patrick!
Easy to book good room descriptions. Next to the casino and restaurants
Thank you for your review, Richard. We are happy the booking process was easy! Enjoy your stay and anniversary!
Great service, the quick response for my confirmation booking
Thanks for your review, McKenzie! That’s great you received your confirmation in a timely manner!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Laura! That’s great you received your confirmation in a timely manner!