Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy and great clear disclosure on total price and room amenities.
It was easy and convenient. I cannot say much more that.
Thanks for your review of the booking process, Terry.
It was easy but I am not positive my reservation for 1130 on Easter Sunday is confirmed. Harvey's in Kansas City, Union Station
Thank you for your review, Catherine. We are happy the booking process was easy! I will follow-up with you about your reservation.
--Rachael, Review Manager
Easy and informative, very quick. Best in a hurry. Gave value to everything I was seeing.
Thanks for your review, Colt. We want our customers to have a quick and enjoyable booking experience.
Not sure if it's a great website or not, but we'll see
Thanks for booking with us, Myeishia. We hope you enjoy your stay!
Quick and painless. Nice site. Easy to follow. Easy to choose
Thank you for your review, Troy. We are happy the booking process was easy!
Great and easy to use. Looking forward to a relaxing stay at your resort.
Thanks for booking with us, Horcoff. We hope you enjoy your stay!
Everything worked out good. I'm looking forward to coming up there.
Thanks for booking with us, Rob. We hope you enjoy your stay!
Easy to use. 1-2-3 and I was able to confirm my reservation and go about day
Thanks for your review, Joanna. We are happy our website was easy to use!
I had to use this site to book a hotel for a work trip.
Thanks for booking with us, Harrison!
Amazing and amazing and more amazing and even more amazing
Thank you for your review, Paul. We want you to have the best experience possible booking with us!
The Reservation Desk is very easy to navigate and took all of the guess work out of booking my hotel room.
Thanks for booking with us, Kari. We hope you enjoy your stay!
Convenient, easy to make the booking. I did notice that 'pay at booking' instead of 'hold with a card' is in place. This is new and unexpected since my last booking.
Thank you for your review, Jose. We are happy the booking process was easy! Some reservations have the option to pay now or later.
Been here before and it's a great place with good prices
Thanks for booking with us, Mike. We hope you enjoy your stay!
Good easy and affordable price, found what I needed right away
Thanks for your review, Adriana. Our goal is to provide our customers with the best rates possible.
Quite pleased on how fast making the reservation close to the date I needed it.
Thanks for your review, Arnel. We want our customers to have a fast and enjoyable booking experience.
Easy to book nice website high quality photos, prices easy to see
Thanks for your review, Beth. We are happy you had a good experience using our website.
Very good experience very courteous as expected made my choice very easy to make plus the rate was excellent
Thank you for your review, Carlos. We want you to have the best experience possible booking with us!
The receptionist was nice. They had very good service.
Thanks for your review, Jonathan. We love providing excellent service to our customers.
Flawless… ease of use! 😛 I really have nothing more than that to say!
Thank you for your review, Maxine. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Vacation Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Khai. We hope you enjoy your stay!