Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have stayed at the resort previously, so I just went to the website to book the room. This is the system that was linked.
Easy navigation. Received confirmation immediately.
Thank you for your review, Cassandra. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
All information on website was easy to understand and smooth to complete reservation.
Thanks for your review, Theresa. We are happy you had a good experience using our website.
Satisfied satisfied satisfaction satisfied satisfied satisfied
Thank you for your review, William. We are happy you had a good experience!
I am not on a computer very often and this was very easy for me!
Thanks for your review, Kathleen. We are happy our website was easy to use!
Very good so far haven't stayed yet hope to soon will let you know after the first day
Thanks for booking with us, Stephen. We hope you enjoy your stay!
It was okay but constant requests for comments on experience are a very big problem.
Thanks for your review, John. We appreciate your feedback.
Was on hold for twenty minutes, then I was hung up on after holding for twenty minutes. Not happy with the agents
We're sorry about your experience, Ronald. We want our customers to have the best experience possible when booking travel with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
Great place! Stayed there a year ago on roadtrip and decided to stay this year too!
Thanks for booking with us, Janet. We hope you enjoy your stay!
Very clear information with room selections! Just what I was looking for.
Thank you for your review, Chen. We are happy you had the information you needed to make a reservation.
It was easy process. Did not realize that the service fee was going to be as significant. Unsure if I will use this service again.
Thanks for your review, Carl. We appreciate your feedback. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
It was a great experience…………,….,,,,,,,,,,,,,,,,,,,
Thank you for your review, Raymond. We want you to have the best experience possible booking with us!
The reservation process was extremely easy & pain less
Thank you for your review, Mary. We are happy the booking process was easy!
I highly recommend the user friendly online reservation booking at The Fairmont Hotel Vancouver. I look forward to my stay at this hotel and especially because this hotel is the venue for my daughter's wedding reception.
Thanks for booking with us, Deborah. We hope you enjoy your stay!
Booking through reservation desk was simple and fast.
Thank you for your review, James. We are happy you had a good booking experience!
It was good, it was fast and easy, didn't have any problem with the service
Thanks for booking with us, Leonardo!
Good deals! Volvería a reservarlo. Ofrecieron lo que yo buscaba. Y tenían la disponibilidad que yo necesitaba. Volvería a elegirlos. Espero disfrutar de la estancia con mi familia.
Thanks for your review, Sulybeth. We want our customers to have the best rates possible.
I have now received a text & 3 email confirmations when I clearly said text only. Very disappointing
Thanks for your review, Sherri. We apologize for any inconvenience this caused you. Thanks for letting us know.
It was good and easy to use I would refer it to others
Thanks for your review, James. We are happy our website was easy to use! Thanks for recommending us!
This is my third time,good service and good work.
My experience with this clean and decent people.
Thanks for booking with us, Magnus!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Vicki. We are happy the booking process was easy!