Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My favorite place to stay and easy booking! We go every year
Thanks for booking with us, Linda. We hope you enjoy your stay!
Very satisfied, quick. Good rates. Good reviews on the hotel.
Thanks for your review of the booking process, Essam.
It was fast and easy with no issues. I found a room that was both affordable and accommodating.
Thanks for your review, Lisa. We are happy you had a good experience booking online.
It was fine and I had to call back because it didn't show where to apply discount or the information that I was bringing a dog.
Thanks for booking with us, Patty!
Fairly easy and user friendly website. Booking was easy, hopeful check-in is as pleasant.
Thank you for your review, Rosa. We are happy the booking process was easy!
Great way to book my hotel, is the first time I'm using this website, so far so good!
Thanks for your review, William. We love first-time customers!
Stayed before was really nice experience and the people were very helpful and considerate
Thanks for booking with us, Rick. We hope you enjoy your stay!
Excellent! Thank you! The customer service rep was very helpful!
Thanks for your review, Maia. We are happy one of our representatives was able to assist you and provide excellent service!
Website is very easy to use for booking. Haven't stayed there yet, so will iodate review after our vacay.
Thanks for your review, Sharon. We are happy our website was easy to use!
You charged more than I expected. I won't book with you again
Thanks for your review, Sandra. We are sorry to learn this. Please let us know how we can improve and make things better. We appreciate your feedback.
Reserving a room this way was very user friendly, quick and easy.
Thanks for your review, Penelope. We are happy you had a good experience using our website.
Vert user friendly, we will definitely be using this again in the future
Thanks for booking with us, Jessica! We look forward to your next visit!
Booking online experience was fine. Speedy and easy to use. I will use again in the future. In general I was happy with the experience.
Thanks for your review, Nicholas. We are happy you had a good experience booking online. We look forward to your next visit!
Efficient, quick and hassle free. I got my confirmation number and an email right away.
Thanks for your review of the booking process, Antonio. That’s great you received your confirmation in a timely manner!
Easy reservation only there was no place for military discount
Thank you for your review, Raymond. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
Fast & easy - I don't want to enter 50 characters. This is not a good requirement, as it's annoying.
Thanks for your review and feedback, Karen.
Satisfied with our service and reservations so far everyone is nice and the room Is very clean!I'm a housekeeper and it's not easy to please me but I'm super pleased with the cleaning of this room
Thanks for booking with us, Angela.
Satisfied with the process and help. Would use it again.
Thank you for your review, Tim. We are happy you had a good experience!
Easy to book but why are you requiring a multiple description
Thanks for your review and feedback, John.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Paul. We want you to have the best experience possible booking with us! Enjoy your stay!