Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was easy and I received immediate text and email confirmations.
My experience was quick and easy. I would recommend this site to anyone who needs to make a hotel reservation.
Thank you for your review, Joel. We hope all of our customers have a QUICK and EASY booking experience!
Good and reasonable prices. Prices were a little cheaper on hotel.com but it wouldn't let me book 2 nights
Thanks for your review, Josie. We want our customers to have the best rates possible.
Very Helpful and timely. Easy to book on line and at a good cost with free parking for 14 days.
Thanks for your review, Susan. We are happy you had a good experience booking online.
Very easy and quick to book reservation. Prices are good
Thank you for your review, Jennifer. We hope all of our customers have a QUICK and EASY booking experience!
Last year about the Spring break, we took our granddaughter to Harrison Hot spring and tried to dine in Black Forest Restaurant but didn't make it, it was full house. So, we're happy that we can pre-book our table on the right day at the right time.
Thanks for booking with us, William. We hope you enjoy your stay and the restaurant!
The experience has been good. Web site easy to use.
Thanks for your review, Evelyn. We are happy you had a good experience using our website.
There was one error on the reservation and I was unable to get it corrected. Your service has some definite flaws.
Thanks for your review, Jim. We are sorry you had trouble making changes to your reservation. If you’d like help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I choose online booking because it was quick and easy
Thanks for your review, Adam. We are happy you had a good experience booking online.
Very easy to make or cancel a reservation, but I shouldn't have to use 50 characters if I don't need them
Thank you for your review and feedback, Jenny. We are happy you had a good experience!
Works great, accurate and quick. Easy to use. I had no issues.
Thanks for your review, Jerry. We are happy our website was easy to use!
Went well booking was easy and I enjoyed the experience. I will use this service again
Thank you for your review, Nicholas. We are happy the booking process was easy!
It was great, I made my reservation on the website and it was easy.
Thanks for your review, Marc. We are happy our website was easy to use!
Very good very good very good very good very good very good very good very good very good very good
Thank you for your review, Timothy. We are happy you had a good experience!
Easy to make reservation, not first time we stayed here.
Thank you for your review, Carlos. We are happy the booking process was easy!
I' m technology challenged. The reservation process was easy to use. I picked a hotel, checked out the rooms, picked a room and made the reservation.
Thanks for your review, Theresa. We are happy our website was easy to use!
Easy booking but I'm sick of all these extra questions
Thank you for your review, Dustin. We are happy the booking process was easy!
Good…………………………………………………………………………………………………………………………
Thanks for your review, Tammy. We are happy you had a good experience booking online.
It was easy to book but when I wanted to make a change I was told I'd have to pay a fee because this was a booking site (I was not aware when I booked because I went to the hotel website) so I didn't change. Quite honestly I'd prefer to book directly with hotel reservations. I should not have to pay a fee when I'm doing the work.
Thank you for your review and sharing your experience, Evelyn. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It was easy to navigate the site and book our reservation.
Excellent service, no problems with our reservations.
Thanks for your review, Allan. We love providing excellent service to our customers.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Judith! That’s great you received your confirmation in a timely manner!