Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Awesome easy experience with instant feedback and no problems
Making reservations were very easy and done quickly
Thank you for your review, Steven. We are happy the booking process was easy!
It was easy to book with this site. The steps were simple and took a short time.
Thanks for your review, Keisha. We are happy our website was easy to use!
Quick and easy way to book a room at the hotel. Looking forward to my stay there.
Thanks for booking with us, Robert. We hope you enjoy your stay!
Easy to use and easy to navigate. Great room options.
Thanks for your review, Brad. We are happy you had a good experience using our website.
Easy to book my room using your site. Took minimal time.
Thanks for your review, Wendi. We are happy you had a good experience using our website.
Fairly simple…. I am a returning customer…
Glad to stay for another stay…
Thanks for booking with us, David. We hope you enjoy your stay!
Simple reservation as always. Been to this hotel many times.
Thank you for your review, John. We are happy the booking process was easy! Enjoy your stay!
Easy to get thru the site and pick room. Took just a little time.
Thank you for your review, Dennis. We are happy the booking process was easy!
Very easy ready to have a good time daughter is excited
Thanks for booking with us, Tiashauna. We hope you enjoy your stay!
It was a bit confusing since we were trying for one date and system kept showing up another date.
Thanks for your review, Janine. We apologize for any confusion with the reservation process. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very professional. Nice employees, fast service and great room quality
Thanks for booking with us, Sean!
It was a Quick online service to book a hotel room.
Thanks for your review. We want our customers to have a quick and enjoyable booking experience.
A handicap shower was what we need, and the picture showed it exactly.
Thanks for your review, Doug. We are happy you had a good experience using our website.
👍🏾👍🏾👍🏾👍🏾 thank you great service will do again thank you
You're welcome! Thanks for booking with us, Gwendolyn!
There is no phone to call directly to the hotel I think the direct phone to the hotel should be listed.
Thanks for your review and feedback, Walter.
Always wonderful, people there treat us with respect rooms are clean and staff are wonderful.
Thanks for booking with us, Karen. We hope you enjoy your stay!
Easy to book and have been there before with my disabled adult.
Thanks for booking with us, Anita. We hope you enjoy your stay!
Reservation made easily at this site. Other sites were more difficult.
Thanks for your review, David. We are happy our website was easy to use!
Booking our reservation was a very simple and quick process!
Thanks for your review, Randy. We want our customers to have a quick and enjoyable booking experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Kenneth. We are happy the booking process was easy!