Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I started this morning looking at your site signed up to become a rewards member got my confirmation email and member number created a un/password only to be blocked due to your site thinking I was a robot after several attempts and a few hours of fighting with your reservation system don't think I will attempt to join again. Booked the rooms without becoming a member
Thank you for your review and sharing your experience, Kimberly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
I like how easy the interface was. Direct and user friendly! Will use it more.
Thanks for your review, Jacob. We are happy you had a good experience using our website.
Excellent experience making my reservation. Easy to navigate Rio's web site!
Thank you for your review, Rebecca. We want you to have the best experience possible booking with us!
It was a very easy process and quick.
Nothing complicated on navigating through their page, details upfront. I liked it.
Thanks for your review, Eva. We are happy you had a good experience using our website.
It was easy and made it a quick process. Thank you.
You're welcome! Thanks for booking with us, Emma!
Un lugar mágico lleno de emociones donde puedes tener pas y tranquilidad
Gracias por reservar con nosotros, Alexander.
Easy to use website. Did not need to use the Reservation Desk.
Thanks for your review, Eugene. We are happy our website was easy to use!
Very easy and quick. No hassle and simple to take care of
Thank you for your review, Alex. We hope all of our customers have a QUICK and EASY booking experience!
I have no issues with booking my two night stay in May
Thank you for your review, Lalena. We are happy the booking process was easy!
You don't permit access to government discounts and can discounts like other hotels do
Thank you for your review, Dex. We are happy the booking process was easy!
Made reservation and confirmation received very quickly.
Thanks for your review, Katherine! That’s great you received your confirmation in a timely manner!
I was happy until you started wasting my time requiring me to write reviews of a minimum length
Thanks for taking time to rate your booking experience, Shari. We appreciate your feedback.
Excellent job, thank you very much!
I will
Definitely recommend Holiday Inn to my contacts
You're welcome! Thanks for booking with us, Lucian!
Very good experience! I have used this service before and it works fine!
Welcome back! We appreciate you booking with us, Sam. That's great you had a good experience!
I've never booked anything online. The process was perfect!
Thanks for your review, Carole. We are happy you had a good experience booking online.
I will complete once I check in, stay the night, and will provide review.
Thanks for booking with us, Marlene. We hope you enjoy your stay!
Je vais refaire des réservations avec vous, car ca été facile et rapide et j'ai eu des bons prix.
Merci d'avoir réservé avec nous!
Everything was great and easy, minus the 50 character requirement for this box.
Thank you for your review, Craig. We are happy the booking process was easy!
I really do not wish to complete this request. Please
Thanks for booking with us, Ronald!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Cannon. We are happy you had a good experience using our website.