Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy to book with would do it again in the future.
Perfect no hiccups very user friendly, and accommodated all of my needs
Thank you for your review, Tyron. We are happy you had a good experience!
The booking online was ez and can't wait to stay a night
Thanks for your review, Jocelin. We are happy you had a good experience booking online.
It was good and the person I spoke with was very nice
Thanks for your review, Jason. We are happy one of our representatives was able to assist you and provide excellent service!
Easy to use seemed very proficient hope the stay is ok
Thank you for your review, Matthew. We are happy the booking process was easy!
The booking went very smooth. The site was easy to navigate
Thanks for your review, Wade. We are happy you had a good experience using our website.
Great service other than the ice machines an bottled water
Thanks for booking with us, Timothy!
The problem was when I called La Quinta to find out what times are the check-in and checkout times, I was told that my reservation was not in the system and that I have to make a separate phone reservation and that I have to pay again and even higher for that matter. Knowing about computers, I advised the desk agent that it might be a timing issue. But she insisted that I make another reservation and that I had to pay about 68 dollars more for the same room, the same calendar days. So i had to ask her to call her Supervisor who found my online reservation. And the thing went into place again.
Thank you for your review and sharing your experience, Rodrigo. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
It was informative and simple. I had no problems moving around
Thanks for your review of the booking process, Timothy. We are happy you had a good experience!
The online booking process was simple and easy to follow.
Thanks for your review, Gerald. We are happy you had a good experience booking online.
Very easy to select the dates I am interested in and then make payment.
Thank you for your review, Gary. We are happy the booking process was easy!
Very easy to book on line I had no problem booking the hotel I was looking to book
Thanks for your review, Betty. We are happy you had a good experience booking online.
Just fine. First time user. Good price and just right room.
Thanks for your review, Karen. We love first-time customers! Thanks for choosing to book with us!
Booking online was easy. You recieve emails for all the process of booking and checking in
Thanks for your review, Sharron. We are happy you had a good experience booking online.
I booked online. It was easy and I got better pricing than calling the hotel directly.
Thanks for your review, Rebecca. Our goal is to provide our customers with the best rates possible.
Pretty easy to do online. I think it was about $4 more examples than calling direct but it was worth it.
Thanks for your review, Linda. We are happy you had a good experience booking online.
Easy to book and secure the room for my upcoming trip
Thanks for your review, Jacob. We are happy you had a good experience using our website.
There was a fee for? I thought I was booking directly with hotel, apparently not
Thanks for your review, Bernadette. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
We continue to return here. You are our favorite place to stay when coming to Santa Cruz, period. Indeed, best ever.
Thanks for booking with us, Gail. We hope you enjoy your stay!
Easy booking. Fast response. I like the ability to cancel. The price is competitive
Thank you for your review, Janice. We are happy you had a good experience!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Abby. We are happy the booking process was easy!