Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The reservation steps are so easy, thank you and have a great day
Great to use! That's it ……………:: :/: /:::: :// :/: :::
Thanks for your review, David. We are happy you had a good experience using our website.
Very easy to online book. Went online, found exactly what I was looking for.
Thanks for your review, Adriana. We are happy you had a good experience booking online.
Easy booking great rates! Looking forward to our stay
Thanks for your review, Jill. We want our customers to have the best rates possible. Enjoy your stay!
Very simple, but would have liked it to offer me the opportunity to reserve 2 rooms at one time.
Thanks for your review of the booking process, Kristine. We appreciate your feedback.
Quick and easy to make my reservation which I like in this day of computers
Thank you for your review, Paul. We hope all of our customers have a QUICK and EASY booking experience!
Very helpful and good selection of rooms.im looking forward to stay at hotel dene
Thanks for booking with us, Keith. We hope you enjoy your stay!
Great easy to book online and had no issues. Online was super easy
Thanks for your review, Michael. We are happy you had a good experience booking online.
Nice and quick and i need to see my experience personal in the hotel
Thanks for booking with us, Luis. We hope you enjoy your stay!
Quick and easy to register. Please don't require me to answer questions.
Thanks for booking with us, Marilyn. We hope you enjoy your stay!
They lied about the reservation, I paid for 3 guests and they booked a room for 2 guests and the included breakfast was indeed but not included. The total price was more than booking.com and I was trying to contact the company (supposing my they operate 24/7) but they were not helpful at all, saying that we will take 7 days to respond. Traveling from overseas and realizing that this company took advantage of our time and money. DO NOT RECOMMEND
Thanks for bringing this to our attention, Iris. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I had called awhile back to reserve a room after my son had told me about your rooms. I have a micro yorkie 2 lbs and a yorkiepoo 4 lbs. when I called the first time he told me it's fine as they are so small, non allergenic and non shedding, not barkers and very well trained :). After booking a 2 night stay this time I had gone back to make sure I was getting the dark red room with what looked like black glass around the heart shaped. When I noticed I would but no pets allowed :( I am going for 2 nights to relax as I've been getting my moms celebration of life together. Booking dept didn't see a problem with bringing them, I spoke to front desk also and he also said because they are small it shouldn't be a problem. I will call back in the am again to make sure. I will not be leaving them alone I will be there the whole time :) thank you so much!
We are happy you are able to bring your babies with you. Thanks for booking with us, Tammy.
Cheap great location by monte3rey bay, i need to go to carmel beach with my dogs
Thanks for booking with us, Albert. We hope you enjoy your stay!
First time with Reservation desk. I did not realized if I cancel the reservation within the time allow that I will still lost $15.99 because of Reservation Desk charges. Please stated with BOLD font for user to know it up front. I am many years with Hotels.com and Booking.com so I thought Reservation Desk would offer the same kind of service. I am OK with Reservation Desk charges if I keep the reservation but I think it is unethical that I am being charged by Reservation Desk of $15.99 when I cancel the booking.
Thanks for your review, Cecilia. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We appreciate your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
First time with Reservation desk. Good experience
It was great and easy and clear. Made my booking smooth
Thank you for your review, Luisa. We are happy you had a good booking experience!
It was a very good and excellent experience overall
Thank you for your review, Charles. We want you to have the best experience possible booking with us!
So far so good! It completed and overall outstanding!
Thank you for your review, Randall. We are happy you had a good experience!
I appreciate the quick response regarding our need to stay at airport due to a very early flight
Thank you for your review, Lorraine. We are happy the booking process was easy!
Easy to use.however, the town is incorrect for my zip code.
Thanks for your review, Lesly. We are happy our website was easy to use!
It was quick and easy to book a room. I like the service that I have recirved.
Thank you for your review, Dale. We hope all of our customers have a QUICK and EASY booking experience!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Minda. We are happy the booking process was easy!