From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Once I got to where I wanted to be without being sent to other sites
Use of reservation portal was very easy - hopefully the stay will be amazing.
Thank you for taking the time to leave us a review, Jim. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us! Enjoy your stay!
Always an easy site to work with. Good Selection of cars to choose from.
Thank you for taking the time to leave us a review, Kraig. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was awesome and easy i would recommend it to anyone thank you
You're welcome! Thank you for taking the time to leave us a review, Erik. We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No problems using the website. Found all information I needed to know on website.
Thank you for taking the time to leave us a review, Kristi. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Stayed at this hotel a few years ago and was pleased with my room and the convenience of being right next to WEM.
Thank you for choosing to book with us, Frances. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was easy to book. But I was disappointed that Expedia was cheaper than going direct to your site. Unfortunately, Expedia was having tech issues so I couldn't use them. I am looking forward to our stay :)
Thank you for choosing to book with us, Lisa. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Straight forward options with details. Simple and quick navigations.
Thank you for taking the time to leave us a review, James. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Went perfect. Easy online booking took less than 5 minutes. Will us again. Confirmation sent quickly
Thank you for taking the time to leave us a review, Mark. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Made it very easy and was able to get the room I wanted. Thank you!
You're welcome! Thanks for your review, Stephanie. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The booking process was quick and easy. Without complications
Thank you for your review, Carlos. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Al momento todo fácil con la reserva en línea. Vamos haber como será el check in
Gracias por reservar con nosotros, Juan.
My experience with booking a room was pretty good, it's self explanatory just read everything very well.
Thank you for taking the time to leave us a review, Maria! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was very easy to make a reservation. Choosing an available room and knowing the rate was great.
Thank you for taking the time to leave us a review, Ken. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Ease accurate booking. Was a little shocked by the 17.99 booking fee but hey everyone's doing it!
Thank you for taking the time to share your feedback regarding the booking process, Tammy. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was very easy to book this reservation and immediately received email confirmation.
Thank you for taking the time to leave us a review, Janet. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Easy good experience. Not sure what else you want me to say. I said it was easy. Good experience.
Thank you for taking the time to leave us a review, Douglas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I book a hotel and they know its full. No worries they send a confirmation for another hotel I didnt book. I call back ten minutes later because I wouldnt and didnt stay there if it was free. They say they cant refund my money but will call me back in twenty. I call back in 40 and they tell me they will call me in twenty again. I call back in another 40 minutes and they say they will get back to me in 24 hours. 30 hours later I call back and they say it can take 5-7 days. I call back 8th day and they say they have to get in touch with the hotel they tried to scam us into in the first place. Why they arent the scammers? And it will take another 5-7 days. Your getting the picture right. These people are honestly the worst crooks Ive come across in 64 years of living and thats saying something. They will steal your money, run you around endlessly instead of doing the right thing and fixing their mistake. I dont write negative reviews lightly but these folks deserve nothing but the worst. Im just getting started.
Thank you for bringing this to our attention, Ron. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team to review your case. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk. Com. We're here to help!
-Rachael, Review Manager
I looked at other properties in Ely including Motel 6 and decided that the Magnuson was the best pick for the price and also location and amenities. I believe I stayed there before a long time ago.
Thank you for choosing to book with us, Loretta. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank you! Great easy and so simple to book! We have alwasy stayed here for the past 10 years we have come to Lincoln! Thakn you thank you than you!
You're welcome! Thanks for your review, Tom. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Gary! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!