Reservation DeskReviews 518

I called them thinking I was reaching the front desk of Sunseeker Resort just before Hurricane Milton in Oct. They reserved nothing. Sunseeker had no record of my reservation. I disputed the charges but they are fighting my credit card. When I finally figured out they are a third party scammer, I called & spoke to Ingrid who told me to have my credit card co drop the dispute & she will refund my money, She never called back as she said she would. To make matters worse Sunseeker resort closed because of the hurricane & we couldn't get in. So we were doubly screwed. Still hanging in with my credit card.

WARNING! This company uses deception in their booking practices. I was scammed and prices I thought I was being charged turned out to be almost double. This company will make you wait for hours in order to wear you down because you are stuck and you will incur additional costs by going to another hotel. We will be looking into their practices and will ask if other people where charge bloated and excessive fees but can't cancel so they either have to pay more or lose all of their money. BELIEVE ANY REVIEWS THAT STATE...THEY CHARGE YOU EXTRA FEES EVEN WHEN YOU BOOKED AND THEY SAY EVERYTHING IS INCLUDED BUT PARKING. OH, YOU PAY TAXES ON PARKING TOO! Complaints will be filed accordingly requesting an investigation.

My rating is based solely on the size of our room and the cleanliness or else I would give 0 stars. The staff was extremely rude, everyone we encountered. I booked a room for two nights to prepare and get ready for my wedding. Staff was not friendly. We called one morning for extra towels and wash clothes and instead of sending house keeping or someone to the room, they made my friend come out and get it. We left a folding table of ours in the room and I called to ask about it and was told by the receptionist that he just got in and he'd have someone call in the morning once housekeeping cleaned the room. However we saw house keeping go in to clean the room before we left the hotel morning of check in. He took my contact information down but never called. I called back the following morning and spoke with another rude staff member that told me to go on line and file a missing item report without making any effort to just check.
Also disliked that it was 10 dollars a night for parking, this hotel is the even located in a city why is there a fee for parking? Horrible experience, I would never book here again just based off my experience with staff.

I booked a room for on night online. We were traveling form another country. Unfortunately our flight was canceled for over 36hrs. We had to pay attention cost for another hotel.
I called the hotel to request a refund. The flat our refused our request. Do the need the money that badly. I will ot recommend this hotel chain to my worst enemy.

Supervisor Stancy Ann was unnecessarily rude. As a supervisor, it's crucial to maintain a positive attitude and avoid using aggressive language toward guests at the Hampton Inn. I approached the situation calmly because I wanted to understand why my card had been charged and why I hadn't received my payment yet. In contrast, Tania at the front desk had a much better attitude and was very helpful in resolving my issue.

However, I still didn't receive my payment refund. They told me I needed to follow up with my bank after being charged, despite not receiving a room. I even showed them my bank account to prove that my card had been charged, but they still refused to provide me with a room.

So disappointed room came with fold out couch as the 3rd bed as I got the Deluxe Queen Suit that slept 5,only to find out it was just a bare mattress when I ask for sheets they told me that it did NOT come with linen. My grandchild spilled chocolate milk in my bed and they would not give me clean sheets to change it finally they did let me get a set of linen after I stripped the bed and took the covers to the front desk, but charged me 1.75 on my card for them. But still would not give me or let me purchase sheets for the sofa bed and informed me that the rooms are cleaned every 14 days. This no lie people.

UNBELIEVABLY RUDE CUSTOMER SERVICE! TOLD US TO FIND SOMEWHERE ELSE! TRIPLED CHARGED US ON BILL 1347$ FOR 2 NIGHTS! WE GOT FIXED PARTIALLY. TOLD WE COULD CHECK IN 15 MINUTES EARLY FREE AND THEN CHARGED US 40$ DISPUTED MANY TIMES NO LUCK MANAGER AND DESK HELP WERE EXTREMELY, I MEAN GO SOMEWHERE ELSE, EXTREMELY RUDE WITH ALMOST FRAUD COMITTED. MGR LATUSHA OUTRIGHT LIED TO US CAROL AT DESK SAID WE SHOULD LEAVE 0 STARS DON'T DO IT!

Called the *******233 number on the website to make reservation for two nights. I asked for a ground floor, and the gentlemen taking the reservation assured me they would give me one upon my arrival. When checking in, I asked to be sure this was a ground floor and the young lady had the blankest look on her face. She finally got me into a ground floor, but it cost an additional $10.00 a night. Not happy; the rate is already high enough. Needed ground floor due to recent back surgery and was traveling alone. Very unhappy about that issue. Also, the gentleman making the reservation asked for my phone number and email address to send confirmations. The text confirmation came through fine, but I didn't get the email confirmation. Upon a review of the text, I saw that he had my address as xxxxxxxx@$#*!.net instead of cox.net. What? He probably thought I was a pervert of some sort. Room was fine although it needs a good carpet shampoo. Breakfast was good. Won't stay there again.

I called Best Western in Boulder City. Employee I spoke with was impatient and disrespectful to me. Please do better. I won't ever make reservations at your hotel.

I called to cancel my reservation on oct 25 and they told me I had to have the reservation number for them to cancel it. So I'm just a number now? They wouldn't take my name! So I told them I had an emergency and that's the reason for me doing so. They couldn't care less. First it was a woman, then I was put on hold and then I spoke to a man. They were both uncaring. Good thing I didn't stay there. Thankfully I got the confirmation number from my HH app.

Bad hotel, I checked out the same night because of how disgusting It was.
I also never got my money back after checking out the same night so I don't recommend this motel guys.

I thought I was talking to the hotel but was not. Cost $90 more…am waiting for them to make it right. If they do I will amend my review.

They pretended to be part of the Westin hotel under reservationdesk.com. They took my credit card information and charged it immediately. I cancelled the reservation and was told by travelpass.com that I would receive my charge back less the "processing fee" of $17.99. They sent me an email saying they spoke with the hotel (Westin, which they did not and never have according to Westin) and said they could not refund my money. This company operates out of Guatemala and has deceptive predatory practices. When asked if they were associated with Westin, they said "YES". They are telephone scammers and AVOID THEM. The 844-area code is the first warning.

Confirmation No: *******
I live in western North Carolina. I'm sure everyone is familiar by now of the devastation that was wrought on our communities as a result of Hurricane Helene. The governor of NC declared a state of emergency as Helene approached. On Friday, September 27, my wife and I were to leave for Ann Arbor, Michigan to see the game between Michigan and Minnesota. I am a former teacher and football coach who had two former players, Marlin Klein for Michigan and Coleman Bryson for Minnesota, playing in the game. This would have been the first time I had seen either play at their respective schools. We were very excited about getting up to Ann Arbor and spending time with "our" boys. However, because of the storm we could not get out. We had no power or cell service for 5 days. On Friday, the 27th, all roads out had had portions washed away or were blocked by down trees and electrical wires. On Saturday, we were able to get a call out to Staybridge Suites from emergency services at town hall to tell them what had happened. I spoke with a clerk named Roy and explained the circumstances to him. He told me any refund would have to be approved by the general manager. On Monday, I called again from town hall, and spoke to the general manager, George. George was of no help. He told me he would call the powers that be to see if something could be worked out and get back to me. To date, I have heard nothing. Delta, Hertz, and our hotel in Detroit all provided refunds immediately after hearing our story. If Staybridge is the type of organization that can look away and ignore the exigent circumstances that prevented us from getting to Ann Arbor for what was planned to be a great time of reunion with my players, they are not the type of business either I or anyone reading this should do business with.

We called to book a Econo-lodge after web search showed a very good price. We thought we were calling the hotel itself. We were actually calling reservationdesk.com. The agent gave us that price but then added $40 in fees and a $17.99 service fee for a total much higher than the advertised fee. When we rejected the price and tried to hang up the agent offered us a Super8 nearby at a much better price including resort fees and taxes. Total price was quoted to be 68.71. We agreed and he collect reservation information and credit card details. A few minutes later when my phone dinged showing the charges the actual price was 109$ plus an additional 17.99 booking fee - as a sperate CC charge,
We contacted reservationdesk.com again within 15 minutes of making the reservation. We spoke with a customer service person who apologized profusely for the agents 'mistake' and agreed to escalate the issue with 'corporate' but that would take several days. We asked the service person to cancel the reservation completely - but she claimed she could not do that. She didd agree to escalate to 'corporate.'

We contacted the hotel directly and tried to cancel the reservation. They said they could not cancel a Third-party reservation or refund the money. We told the hotel desk we would not be staying at the hotel that night.

I did not show up at the Spuer-8 hotel - and stayed at nearby hotel for a much better rate. We don't know if Reservationdesk.com will correct this mistake and refund my money. TBD.

I also filed a dispute of the charges through my credit card company. I don't know if they will help us... Also TBD.

This company adds significant fees and charges on top of the reservation and that is not disclosed. It is WAY cheaper to just book directly with the property you want to stay at. They also OFTEN reserve a different room than you thought you were booking. For example you booked a room with two beds and they reserved a room with one bed (that happened to me). Lastly, they have a a NO cancelation or change policy. So they charge you way more, reserve you a room that you did not bool and then you cannot change or cancel your reservation. Totally scam.

Rude agents. Not willing to work with you. Had to cancel a reservation and was asked if I knew how to tell time. I called on the 30th to cancel the reservation on the 3rd and they charged full price. The hotel stated they do this all the time. Do not use this site!