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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I feel foolish. I didn't realize I wasn't booking through the hotel, And paid quite a bit more than necessary. And that my reservation was nonrefundable.
The first time I booked the reservation I put down the wrong date and had to cancel that one and put down the correct date and booked it again with the correct dates. Worked out very well.
Thank you for your review, Michael. We are happy you were able to make changes to your reservation. Thanks for choosing to book through our platform!
The process was easy, my experience was good. Can't wait to be there and explore Bronson Missouri
Thank you for taking the time to leave us a review, Tonya! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
Had a family issue, was preoccupied, it slipped my mind to cancel my reservation until the evening of. The reservation as I had to cancel my trip but it just went by me. Asked if they could help out, nope, wont be using you again, have a nice life.
Thanks for your review and sharing your experience, Richard. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. As a courtesy, we requested a refund, and it was denied due to the cancellation policy. We’re sorry about the inconvenience. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
Easy to use and received confirmation quickly. Would use again
Thank you for leaving us a review, Arleen! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Awesome I want to have fun with men and gamble in a place I feel safe with
Thank you for choosing to book with us, Laura. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to reserve a room - this is what came up when I tried to book. Seems to work fine
Thank you for your review, Enid. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Abject special, disclosed at last minute, fees. Otherwise, reasonable priced. Relatively close to MDAnderson Center.
Raul, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was easy & quick to make the reservation.
What more is there to say>>>>
Thank you for your review, Steven. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Stayed at other Holiday Inn Express properties and was impressed each time. Well Done!
Thank you for choosing to book with us, Richard. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Need to have wheelchair buttons to get from parking garage into building. Thank you
Thanks for your review, Sharon. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I reserved and was confirmed for a King Deluxe room with a jetted tub at Red Roof Inn in Mount Holly New Jersey. Confirmation #R*******383. I was given a King Suite with a shower. They would not switch my room at the front desk as the Inn was totally booked. I was told because I booked through Reservation Counter, you made the mistake and there was nothing they would do to resolve it. Not sure I will be using your service ever again nor will I stay at Red Roof Inn again.
Thank you for your review and sharing your experience, Victor. I will follow up with you. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Website shows 2 Queen beds, printed receipt suggests 2 double beds possible! Bait & switch Not good!
Thanks for bringing this to our attention, James. We are sorry for any inconvenience this caused you. I will follow up with you about your bed type. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very user friendly, easy to navigate and made booking faster especially since I am at work and do not have a lot of time.
Thank you for taking the time to leave a review, Melissa. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
The experience was perfect. Very easy to make a reservation.
Thank you for taking the time to leave us a review, Michael. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Easy -- I don't know what to write here because I didn't choose Reservation Counter - it just came up on my computer.
Thanks for your review, Sharon. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Really user friendly, easy to navigate and prompt confirmation.
Thank you for taking the time to leave a review, Jeffrey. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
So far, so good. We'll see how the room is when we arrive. I do appreciate that you have not jacked up your prices in a ridiculous manner because of Memorial Day weekend. We are coming for our granddaughter's high school graduation and don't like taken advantage of.
Thank you for choosing to book with us, Cathy. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Good experience, easy and security to booking the room... Thanks!
Thank you for taking the time to leave us a review, Rafael! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Worked well, be became very cumbersome with all these requests for reviews
Roger, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.