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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to book and flexible cancellation terms. Attractive rates.
All good but won't know for certain till we travel to the hotel
Thanks for your review, Ronald. We truly appreciate your business and are grateful that you decided to book with us.
Made reservation in minutes. It was quick and easy
Thank you for your review, Paul. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very easy! Just a few clicks and I made it through my reservation
Thank you for taking the time to leave us a review, Misty. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Fácil de hacer. Yo soy miembro del Club Faranda (No identificación *******) y no hubo manera de comunicar esa información durante la reservación. Sugiero un lugar para comentarios con el título "en qué más puedo servirle?"
Gracias por tu reseña y comentarios, Igancio.
Easy to book and info great to complete my reservation,will use again
Thank you for taking the time to leave a review, Clifford. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Easy to do, would use this site again. Don't like trying to write a review.
Thank you for taking the time to leave us a review, Darrel. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Everything was fine no problems happy happy happy happy
Thank you for taking the time to leave us a review, Joe! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No experience at all. Spoke to nobody. This is unnecessary
Thank you for taking the time to review us and provide feedback, Rufus. Your insights are incredibly valuable and greatly appreciated.
Booked a room for New Years Eve and was confirmed within minutes by email. Saved the information in my phone and now just waiting for the party to begin!
Thank you for choosing to book with us, Bob. We hope you have an amazing stay at the hotel. Enjoy every moment of your visit!
Good experience. I didn't have any issues making my booking.
Thank you for taking the time to leave us a review, Stephen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It was easy and quickly confirmed, thanks. All okay, it worked.
You're welcome! Thanks for your review, Sharon. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Good service but maybe a bit to many surveys for my tastes I booked a couple nights at the Bellagio in Las Vegas it was quick and easy
Thank you for taking the time to review us and provide feedback, Dennis. Your insights are incredibly valuable and greatly appreciated.
I had no problem reserving the room. Will tell you more after i stay there.
Thank you for choosing to book with us, Joanne. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy with enough information to determine my choice.
Marty, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Way too expensive booking fee. You should be ashamed of yourselves.,
John, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Very user friendly user friendly easy to navigate will use it again
Thank you for taking the time to leave a review, Louis. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Very easy user interface allows for quick access and finalize booking.
Thank you for taking the time to leave a review, Duncan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and easy. Should not have to type more than I want too. This irritating.
Thank you for your review and feedback, Jennifer. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Quick and easy to make a reservation. The site was straightforward and had confirmation right away.
Thank you for leaving us a review, William! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Salim. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!