Reservation Counter
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Reservation CounterReviews 4,774

3.5

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Reservation Counter Reviews Summary

The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
185
value
139
quality
2,614
This company responds to reviews on average within 3 days

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50,708 reviews

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Colorado
1 review
0 helpful votes
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Fair
May 30, 2024

When sending out email to confirm booking; just a suggestion you should list the name of the hotel. I did 2 different bookings at different hotels and did not know which one was which.

Date of experience: May 20, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to review us and provide feedback, Jack. Your insights are incredibly valuable and greatly appreciated.

New York
1 review
0 helpful votes
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Good
May 30, 2024

Good -;lasdfkjalskdjf;laksdflkjaslkdfjl;kasjdf;lkjasl;dkfjjlksadf;lkjsadf

Date of experience: May 20, 2024
Rachael F. Reservation Counter Rep
over a year old

Thanks for your review, Mark. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Pennsylvania
1 review
0 helpful votes
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Baseball
May 30, 2024

Easy, Quick, user friendly experience. I will use again if needed.

Date of experience: May 20, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, Braden. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Rhode Island
1 review
0 helpful votes
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Easy to book online. The rest of the review is on hold until we actually stay at the hotel, though we've stayed there many times in the past and it's been perfect.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

California
1 review
0 helpful votes
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Great experience.
May 29, 2024

Very happy how my reservation was confirmed and followed up.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, William. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.

New Jersey
2 reviews
0 helpful votes
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Nice
May 29, 2024

Easy and quick access to booking the reservation and an instant text confirmation.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for leaving us a review, Shelly! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!

South Carolina
2 reviews
0 helpful votes
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Graduation! Of Grand Daughter
May 29, 2024

So as grandparents want to see grand daughter graduation in Maryland

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for choosing to book with us, James. We hope you have an amazing and relaxing stay at the hotel. Enjoy the graduation!

California
1 review
0 helpful votes
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Great Experience
May 29, 2024

Easy to use website. No issues making reservations.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, Alvin. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!

Arkansas
1 review
0 helpful votes
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Wow, didn't know…
May 29, 2024

A $52 hiding fee was added to my room cost. They called it "service fee."

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Lee, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.

California
1 review
0 helpful votes
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Ok
May 29, 2024

The pictures of the rooms were a little confusing.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.

District of Columbia
1 review
0 helpful votes
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Quick and Easy
May 29, 2024

Fast and Easy! Very simple and quick to use for a last minute reservation. Thank you very much!

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

You're welcome! Thank you for your review, Florence. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!

California
1 review
0 helpful votes
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Bed description was confusing! Should say 1 king bed and 1 sofa bed

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to review us and provide feedback. Patricia. Your insights are incredibly valuable and greatly appreciated.

Canada
1 review
0 helpful votes
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Fast
May 29, 2024

Wish i could find how to add the comp breakfast...

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for your review, Marie-Jane. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!

Montana
1 review
0 helpful votes
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Easy
May 29, 2024

It was simple to book our reservation. We got all the info we needed.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, Daryl! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Oregon
1 review
0 helpful votes
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Easy reservations
May 29, 2024

Excellent service easy online ordering and very simple to use

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

Florida
1 review
0 helpful votes
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Always stay at Hampton
May 29, 2024

Always a pleasure. Nice rooms, service and quick breakfast. Shuttle is a necessity for me.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thanks for your review, Janice. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!

Washington
2 reviews
0 helpful votes
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Reservation
May 29, 2024

Reservation process was easy. We haven't stayed there yet.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, Elinor. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!

Kentucky
1 review
0 helpful votes
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It was good.
May 29, 2024

It was positive………………………………………………………………………………………………..

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, Nolan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!

Nebraska
1 review
0 helpful votes
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Reservation response
May 29, 2024

Good. I hate surveys and my experience just went to poor. Xxx.

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to review us and provide feedback, Mary. Your insights are incredibly valuable and greatly appreciated.

Michigan
1 review
0 helpful votes
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One and done!
May 29, 2024

I easily found the online, user friendly reservation information and completed it within minutes. Looking forward to my stay!

Date of experience: May 19, 2024
Rachael F. Reservation Counter Rep
over a year old

Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!

From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...