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The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
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When sending out email to confirm booking; just a suggestion you should list the name of the hotel. I did 2 different bookings at different hotels and did not know which one was which.
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Thanks for your review, Mark. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy, Quick, user friendly experience. I will use again if needed.
Thank you for taking the time to leave us a review, Braden. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy to book online. The rest of the review is on hold until we actually stay at the hotel, though we've stayed there many times in the past and it's been perfect.
Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very happy how my reservation was confirmed and followed up.
Thank you for taking the time to leave us a review, William. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Easy and quick access to booking the reservation and an instant text confirmation.
Thank you for leaving us a review, Shelly! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
So as grandparents want to see grand daughter graduation in Maryland
Thank you for choosing to book with us, James. We hope you have an amazing and relaxing stay at the hotel. Enjoy the graduation!
Easy to use website. No issues making reservations.
Thank you for taking the time to leave us a review, Alvin. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
A $52 hiding fee was added to my room cost. They called it "service fee."
Lee, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
The pictures of the rooms were a little confusing.
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Fast and Easy! Very simple and quick to use for a last minute reservation. Thank you very much!
You're welcome! Thank you for your review, Florence. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Bed description was confusing! Should say 1 king bed and 1 sofa bed
Thank you for taking the time to review us and provide feedback. Patricia. Your insights are incredibly valuable and greatly appreciated.
Wish i could find how to add the comp breakfast...
Thank you for your review, Marie-Jane. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was simple to book our reservation. We got all the info we needed.
Thank you for taking the time to leave us a review, Daryl! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Excellent service easy online ordering and very simple to use
Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Always a pleasure. Nice rooms, service and quick breakfast. Shuttle is a necessity for me.
Thanks for your review, Janice. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Reservation process was easy. We haven't stayed there yet.
Thank you for taking the time to leave us a review, Elinor. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was positive………………………………………………………………………………………………..
Thank you for taking the time to leave us a review, Nolan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Good. I hate surveys and my experience just went to poor. Xxx.
Thank you for taking the time to review us and provide feedback, Mary. Your insights are incredibly valuable and greatly appreciated.
I easily found the online, user friendly reservation information and completed it within minutes. Looking forward to my stay!
Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Answer: Trying to cancel a reservation, the rote voice said it did not recognize the phone number, even though it was the same phone I used to make the reservation. Then asked if the reservation confirmation number started with an R. I said No. It asked me several more times. I kept answering No. Then it told me to call the hotel for help and hung up. Called the hotel. They said they could not cancel since the reservation was made through a third-party company. That I would have to cancel through ReservationCounter. (Oh, by the way, I had tried to use the online Cancellation page - it doesn't work.) It was very difficult to get through to anybody and there were very long waits in between. I will never use this company again.
Answer: Barbara, thanks for reaching out. Please feel free contact us at support@reservationcounter. Com for more information about the hotel's pet policy. --Rachael, Review Manager
Answer: Terry, thanks for reaching out. Please feel free contact us at support@reservationcounter.com for more information regarding hotel fees. --Rachael, Review Manager
Answer: James, thanks for reaching out. Please feel free contact us at support@reservationcounter.com for assistance with your reservation. --Rachael, Review Manager
Answer: Thanks for reaching out, Lisa. Could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
Answer: Thanks for reaching out, Pat. Could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
Thank you for taking the time to review us and provide feedback, Jack. Your insights are incredibly valuable and greatly appreciated.