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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy to book a hotel.
Easy reservation process for people who use on line booking process
Very easy to book! Would recommend to anyone looking
Thank you for taking the time to leave a review, Sandra. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
So happy with the booking process and how quickly they responded with communication and feedback with confirmation that we are ready to go
Thank you for taking the time to leave us a review, Jorge! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Simple to book room, can't wait to see it first hand. This is our first stay at the hotel.
Thank you for choosing to book with us, Donald. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
We have stayed here before and looking forward to being there again real soon! Very clean and nice place.
Thank you for choosing to book with us, Gerald. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Good experience for the online website that was used to make reservations
Thank you for taking the time to leave us a review, Kellie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
This is my first time booking with this hotel. We'll see how it goes. So far so good
Thank you for choosing to book with us, Samuel. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The process to book my hotel room was very quick and easy. I was very appreciative that it was seamless!
Thank you for your review, Lavelle. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Can't believe that there's hidden fees and you would only see it upon paying then when you cancel there's a fee also. I never had any great experience with you especially when our reservation got forfeited in Buena Park. Never learned my lesson😔😔😔
Thanks for your review and feedback, Mabel. Taxes and fees are provided by the hotel suppliers. We also charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. Thank you for providing feedback. Your insights are incredibly valuable and greatly appreciated. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
It was ok.Wyndham. **************
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Thank you for leaving a 5-star rating, Michael! Enjoy your stay!
Good experience getting a reservation. No problem getting a room. Experience was good. I would recommend it anyone that asks.
Thank you for taking the time to leave us a review, Will. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Thanks for the chance to the Chicago Marathon night. It is important for the runner to find the hotel near the start point of Marathon.
Thank you for choosing to book with us, Yining. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
For someone who has little patience for electronic booking, this site was easy to follow and understand.
Thank you for taking the time to leave a review, Vincent. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I reserved online. It was easy and fast. The payment process was also very easy and fast.
Thank you for taking the time to leave us a review, Patrick. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Was simple just typed in the information gave credit card info and email,etc
Thank you for taking the time to leave us a review, Miles. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
This is the way internet commerce is supposed to work. Took no time at all.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Nice and easy website,easy to get around and book hotel, don't understand the 50 character demand
Thank you for taking the time to leave us a review, William. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy fast process will use again in the future. Thanks!
Thank you for taking the time to leave us a review, William. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Nice it was easy to reserve and the details are very helpful
Thank you for taking the time to leave us a review, Martha. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
First time using Reservation Counter. Thus far I am very satisfied with the outcome. Will see how this all works out once I'm at my destination in August.
Thank you for leaving a review, Lois! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Patrick. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!