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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick and efficient, very easy to use…I just booked, we will see on execution of reservation
Thank you for taking the time to share your feedback regarding the booking process, Gregory. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Decent except for this survey which requires me to enter 50 characters when just 4 would do.
Stephan, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Price listed is only about half of what you will pay after resort fees, taxes, charges are added in.
Jeff, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. Taxes and fees are provided by the hotel suppliers. They are included with the rate to complete your reservation.
Where are the reviews, can't tell if rooms are clean. I have serious breathing issues. The fees and surcharges should be shown on in the price of the room.
Charles, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Easy site to use. Quick response
Rooms we needed were available.
Thank you for taking the time to leave a review, Nancy. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Was so easy to do just a few clicks and done then got a text message confirmation and also was able print out a copy of my reservation
Thank you for taking the time to leave a review, Rodney. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Very easy to use. This was my first time using. I'm am very pleased with how quick and easy this was to use.
Thank you for taking the time to leave a review, Jan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Cozy place for my family, I hope to find a place to rest all the Holliday
Thank you for choosing to book with us, Lanna. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
My mom made the reservation but she said it was easy enough.
Alexander, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
It was easy. I didn't realize I was using an outside reservation center.
Michael, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I will know after my mother stay there in October.
Thank you for choosing to book with us, Martha. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I was able to make it for the days we wanted and he love going to Basin Harbor
Thank you for choosing to book with us, Helen. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to use interface and confirmation response was immediate.
Thank you for leaving us a review, Wade! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
I do not have anything else to say about this reservation booking.
Thanks for your review, Tyrian. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Lots of searching online and could not find what I was looking for...but excited now and cant wait to go!
Thank you for choosing to book with us, Jason. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick access online response to book a room - the room is needed for my attendance at the Camden High School June 15th event - 1974 Class Reunion 50th Anniversary
Thank you for taking the time to leave us a review, Debra. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Knowledgeable, assistance pleasant and efficient personnel
Thank you for taking the time to leave us a review, John! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
We have stayed at this hotel for years during either Thanksgiving or Christmas we like to walk to the restaurants and shopping
Thank you for choosing to book with us, James. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Good good good good good good good good good good good good good good good
Thank you for taking the time to leave us a review, Kevin! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, John! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!