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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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If I had not been able to make the reservation after the third attempt, I would have called the reservation office of the chosen hotel directly.
It could not have been any easier or more simple to get my reservations.
Thank you for your review, Patrick. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I enjoy the clean facility and friendly faces each time. This is one of the best places that I visit in Hagerstown. Also the smiles of everyone here are bigger than mine.
Thank you for choosing to book with us, Maureen. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy and simple to use. Website listed all information about hotel.
Thank you for taking the time to leave us a review, Danny. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Reservation prep was perfect and the process was very easy. I wish there was a picture of the pool though.
Angela, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I went to log into Holiday Inn to reserve my room and it was quick and easy.
Thank you for your review, Gabriel. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to use. Took very little time to go through the process.
Thank you for taking the time to leave a review, Tina. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Using the website make my life a lot easier and less complicated
Thank you for taking the time to leave us a review, Jeffery. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I had a good experience. I was able to compare prices with hotels of the same standards.
Thank you for taking the time to leave us a review, Kelvin. You deserve to have the best booking experience possible with us! We truly appreciate your comments and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I searched for several hotels near Harborview Peripheal Nerve Specialty Clinic. Tjis hotel has good reviews and is close to the clinic.
Thank you for choosing to book with us, Lourdes. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Easy to book room. Room availability. Price for room is very reasonable
Thank you for taking the time to leave a review, Vera. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
Very easy and understanding and the reason why I rented the room in this area was because I had an appointment at the hospital didn't want to drive all day
Charles, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was easy to go online and book a reservation. I have stayed at many Hampton Inns and have always had a good experience.
Thank you for taking the time to leave us a review, Elizabeth. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Quicker than this survey. Please realize this makes me not to ever want a repeat
James, thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
Excellent, the process was easy to follow. Love the process.
Lee, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Online reservation is smooth. It has the type of room that I was looking for. Moreover, the hotel is close to some restaurants and shops.
Thank you for taking the time to leave us a review, Dee. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
It is the first time that I use the Reservation Counter site. I found out that it's very user friendly and I booked the hotel very easily.
Thank you for leaving a review, Maryam! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Easy to use desktop experience, fast and reliable for anyone.
Thank you for taking the time to leave a review, Joel. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to navigate through the reservation. I will use in the future
Thank you for taking the time to leave a review, Stefano. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. We look forward to your next booking with us!
Good enough to stay at then good enough for me and my gf to stay at
Thanks for your review, Ryan. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Francisco, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We apologize for your experience on our website. I will share your feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com
--Rachael, Review Manager