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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was able to get my reservation done in a short amount of time.
Easy to get around on the reservation page. Information was easy to find.
Thank you for taking the time to leave a review, Susan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick & very easy to make a reservation. Quaint, quiet, friendly
Thank you for your review, Frankie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Quick, efficient and shockingly expensive. I am looking forward to my stay
Marvin, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I booked a room without any confusion. So nice to do business without a glitch. Looking forward to my trip.
Thank you for choosing to book with us, Martha. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Great, and easy to make reservation. That is all I can think of.
Thank you for taking the time to leave us a review, David. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Great and helpful. Very understanding and patient, hope it works well when the dates actually arrive!
Thank you for taking the time to leave us a review, Anika! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay and the concert!
It was easy, fast and convenient. Clear and easy to follow instructions
Foad, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I have stayed at this motel several times and I'm very pleased with the accommodations. Very clean and comfortable.
Thank you for choosing to book with us, Joyce. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It's too early to form an opinion. I have no actual opinion yet.
Thank you for choosing to book with us, Bonnie. Please let us know more about your booking experience. We are always looking for ways to improve our process. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
It was easy to make a reservation and find the room suited to me.
Richard, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to book so far, hopefully, there will not be any problems upon check in or should we have to cancel. Thank you.
You're welcome, Dianne. Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I did not realize I was using Reservation Counter. I was making a booking at the hotel and only after I was done did I realize it was Reservation Counter. I was also surprised to see the no cancellation allowed.
Ramona, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
All pleasurable and hoping that the hotel experience is exceptional and the food and the gamble and experience
Thank you for choosing to book with us, Robert. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Just try it. Got a place to stay and they offers other things to do while you there
Thank you for taking the time to leave us a review, Dakesha. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future! Enjoy your stay!
Online booking was fast and easy. No problem reserving my room for two nights.
Thank you for taking the time to leave us a review, Mark. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy and quick to reserve a room online. Looking forward to the stay.
Thank you for your review, Willie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Had no difficulty booking and finding information about my reservation.
Thank you for taking the time to leave a review, Tracy. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
It was very easy to make online reservations for Hampton Inn. Choose your dates, pick your room, and you're all set!
Thank you for taking the time to leave us a review, Mary. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to book. System is user friendly. Customer Service is excellent.
Thank you for taking the time to leave a review, Maria. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Hanan. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!