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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I made two hotel reservations on the same day, and the e-mail from Reservationcounter.com did not specify which reservation was being referred to.
Thanks for your review, Ron. We apologize for any confusion with your confirmation. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
Very easy to make the reservation with complete information.
Thank you for taking the time to leave us a review, Robert. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Simple and fast, all good. Thank you for simplifying the process.
Thank you for your review, Ron. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Would be nice to see more pictures of the rooms to make it easier to decide on what room to book.
Thank you for taking the time to review us and provide feedback, Michele. Your insights are incredibly valuable and greatly appreciated.
I needed to book 4 rooms, and they made the booking process incredibly easy. I will use this site again.
Thank you for taking the time to leave us a review, Cara. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It was fast - however I believed I was on the super 8 website and do not like the fact I paid an extra 15.99 just to book online
Kelly, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Reservation staff very helpful during the booking process. Pleasant and courteous.
Thank you for taking the time to share your review with us. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
The process was quick and easy, from selecting days to quickly seeing available room options
Thank you for your review, Stephen. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Was very easy to To book the hotel
I will definitely do it again online
Thank you for taking the time to leave us a review, Elaine. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Very easy to use and saved me money, and time instantly sent me confirmation email.
Thank you for leaving us a review, Zaric! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
I found this hotel, and then googled it to make the reservation.
Thank you for your review, Carol. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The process was super simple and quick, and what I was looking for was available.
Thank you for your review, Jennifer. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was quick, easy, informative and no extra or hidden costs
Thank you for taking the time to share your feedback regarding the booking process, Julie. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was disappointing to have to book on line to get the cheaper price when i was on the phone with someone in person. That took extra time but I will say the person on the phone was awesome to deal with. Patient and explained everything I needed to do. Over all a good experience.
Thank you for your review, Stacey. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly updating and changing, so the rate you found online could differ from the rate one of our agents provided. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Booking with this hotel was so easy and phenomenal. It was a breeze. Also, i like what they offered
Thank you for taking the time to leave us a review, Billy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I found excellent rooms at very affordable prices it was an easy, quick transaction
Thank you for your review, Martha. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Fue un proceso rapido y facil, y muy bien explicado eso nos ayudo para reservar y espero que el hotel sea una buena experiencia
¡Gracias por reservar con nosotros, Sal! Agradecemos sus comentarios.
I found scheduling a hotel for our RI stay was extremely easy to follow.
Thank you for taking the time to leave us a review, Claire. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Good in the beginning it's hard to get a hold of someone but finally you find someone
Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Marc. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.