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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Yesterday It kept changing my dates to only reflect two nights vs four nights. I gave up and tried again today.
THIS time not using the MOWW registration link.
I finally got the res. To take correctly.
I was able to contact hotel directly too after booking online.
Thank you for taking the time to leave us a review, Kristine. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Fast and clear, website working better tan other sites. Second time here I like it
Thank you for taking the time to leave us a review, Roberto. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Had to rebook since site was confusing. 2nd time I ended up with two queen beds instead of the one king that I ordered.
Thank you for your review and sharing your experience, Cameron. We're sorry you had some trouble with our website. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Easy and very fast and good customer service. Good Plan and very convenience
Thank you for taking the time to leave us a review, Felix! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy booking process. I was able to book with the hotel I wanted.
Thank you for taking the time to leave us a review, Gary. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The customer service representative was friendly and informative. They took of my booking needs quickly and with expertise.
Thank you for taking the time to leave us a review, Angela. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Good to go for now have a good day and hope to enjoy the weather
Thank you for choosing to book with us, Glenn. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Great very easy and fast as I am in a hurry. Would do this again and would recommend to my friends'
Thank you for your review, Alice. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easing site, price, and location. I know the area and have family not from the area.
Thank you for taking the time to leave us a review, Sharon. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Fast and convenient service and easily Navigated web service.
Thank you for taking the time to leave us a review, Terry. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Fast, easy. Very quick to get through the reservation process.
Thank you for taking the time to leave us a review, Alfred! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It is very easy to book, simple, and quick. The website was nice.
Thank you for taking the time to leave us a review, Michael. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
We were looking for a hotel last minute for a trip to Sarasota and found this online. Process was very easy.
Thank you for taking the time to leave us a review, Teresa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
If it works it was great, I do not know for sure yet. This survey before my room is booked is a pain in the rear though. Let me finish booking before hounding me for my opinion.
Thank you for taking the time to share your feedback regarding the booking process, James. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Everything worked just fine, the way you would expect it to work.
Thank you for taking the time to share your feedback regarding the booking process, Robert. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for choosing to book with us. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
My fault for choosing the first entry. My fault for choosing no refund offer. Had I looked closer I would have seen this is a third party reservation service. The room was $10.00 higher and I got stuck with a $15.99 extra charge…. Check what you are doing-do not go down this path!
Thank you for your review, Cindy. We truly appreciate your business and are grateful you booked with us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Site was very helpful and easy to use for a faster last minute book.
Thank you for taking the time to leave us a review, Alexandria. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I found exactly what I was looking for a price I felt was fair.
The only think I couldn't find was where to enter my Hilton Honors number, but I ASSUME, that will be covered during check-in.
Hilton Member: #*******526..
Thanks for your review, Sharon. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs. We hope your enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience, Linda. We're sorry you had some trouble with our reservation process. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.