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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Great and quick way to reserve without too much browsing-I have not arrived at the hotel yet but reservations was easy
Very easy very well pleased rooms look real nice and atmosphere
Thank you for choosing to book with us, Kelly. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Fast, easy to book my stay for a nearby conference using this platform.
Thank you for taking the time to leave us a review, Stephanie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The booking process was just as I like it; simple. Thanks for asking.
Thank you for taking the time to share your feedback regarding the booking process, William. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Tried to cancel reservation due to 'OVERPRICED'. NEVER was able to speak to a representative to discuss this issue!
Thanks for your review, Rebecca. We’re sorry you had difficulty reaching us. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. Please feel free to contact the escalations team at support@reservationcounter.com if you need assistance.
Everything was easily accessible and informative the pictures were very well done and showed room amenities
Thank you for taking the time to leave us a review, Kevin. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Happy all was well, I have no complaints to voice just want to complete survey
Thank you for your review. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Great experience no issues easy to use and well priced thank you
Thank you for taking the time to leave us a review, Abner! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Went smoothly easy to use online user friendly everyone should try using
Thank you for taking the time to leave us a review, Linda. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy to understand and confirm booking. I understood the charge impact.
Thank you for your review, Dei. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I was quoted a price of 501.00 (with taxes included) for the night of 8-24-24.
When I went online to book, my total was 694.78. Big difference.
Reservation number: R*******616
Can you do anything about this?
Thank you.
Thank you for your review, Kimberly. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. Our rates are constantly updating and changing, so the rate you found online could differ from the rate one of our agents provided. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Reserving my room was easy. Your location is very close to my appointment early the next day
You're welcome! Thanks for your review, Judy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
It was easy and hopefully a nice hotel. We are in town for funeral and were looking for something close and convenient.
Thank you for taking the time to leave us a review, Vickie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Was very satisfied Desiree in reservations was so kind and sweet and was able to help me. I really appreciate that.
Thank you for taking the time to leave us a review, Gaetano. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Very easy to navigate the site and the prompts populated correctly.
Thank you for taking the time to leave a review, David. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and hassle-free booking process. Highly recommend!
Thank you for taking the time to leave a review, Bernard. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
We needed to book a reservation for a college graduation and it all went smoothly
Thank you for taking the time to leave us a review, Lisa. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Quick and easy, appears to have all amenities I was looking for
Thank you for taking the time to share your feedback regarding the booking process, Darrin. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The reservation process was simple and friendly. No negative issues to report, very happy with the process.
Thank you for taking the time to share your feedback regarding the booking process, Ronald. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Booked our room in just a matter of minutes, confirmation text promptly received. Follow up email to make sure my confirmation was received. Best of all, no outrageous fees for booking!
Thank you for leaving us a review, Pamela! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Christina. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!