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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website was very easy to understand very easy to make my room of reservation. Looking forward to our stay.
The website made me think I was on Holiday Inn Express website until I checkout. I was unable to use my rewards points.
James, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com if you need assistance with your reservation.
Perfect and easy. The system seem to work very clear and easy to follow. Keep up the good work.
Thank you for your kind words, Gary. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
The reservation process was very easy and quick. Received confirmation right away.
Thank you for leaving us a review, Barbara! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Booking through Reservationcounter.com was easy and seamless. It was straightforward and not complex.
Thank you for taking the time to leave us a review, Eileen. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Super simple to make my reservation. Maybe a minute or so. Gotta love it. Thank you!
Thank you for your review, Robert. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
So far from previous friends this is a nice hotel and this process on line was easy.
Thank you for taking the time to leave us a review, Sandra. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy and fast registration. I would recommend using this site.
Thank you for taking the time to leave us a review, Gregg! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Reserving online was quick and easier than talking to someone.
Thank you for taking the time to leave us a review, Isabel. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Making the reservation was easy. I do not have anything else to say!
Thank you for taking the time to leave us a review, Penney. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very efficient and confirmation received quickly both through email and text.
Thank you for leaving us a review, Joseph! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
You should be upfront about fees before the person books the reservation. I am extremely disappointed that I was charged money as a fee for your site. You should be more honest and upfront.
Thank you for taking the time to review us and provide feedback, Shannon. Your insights are incredibly valuable and greatly appreciated. Taxes and fees are provided by the hotel suppliers. They are included with the rate to complete your reservation. We also charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
The site was well designed and easy for me to accomplish my registration.
Thank you for taking the time to leave us a review, Ronald. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The site is very clear and straight forward, One of the easiest formats to understand
Thank you for taking the time to leave a review, Valerie. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
While I initially thought I was booking with the hotel directly, the hotel had my booking and it was at least $100 less per night than the hotel's website. Therefore the small charge that Reservation Counter charged me was worth it.
Thanks for your review, Susan. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us!
I booked today and I'm a little concerned that when I arrive at the hotel on Friday, the hotel will not find my booking. I would like to have the hotel booking # as well as the reservation counter booking number. Is there a way to get the hotel booking number As I said, I'm very concerned as I thought I was booking directly with the hotel.
Quick, but didn't liked that there were still showing options that were no longer available.
Thank you for taking the time to review us and provide feedback, Monica. Your insights are incredibly valuable and greatly appreciated.
Some difficulties at first but was able to work through it without help
Thank you for your review and sharing your experience, Gary. We're sorry you had some trouble with our website. Please let us know how we can make your experience better. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
First, I thought I was booking with the hotel directly. If I could offer you one piece of advice (besides steering clear of this fraudulent company) it is that you should ALWAYS book direct. Companies like this like to make you feel like they'll take care of everything for you when in reality they just want your money.
They charge your card as soon as you book, rather than when you arrive like most hotels do. Next, if you have an issue, they will drag their feet, lie about contacting the hotel, and keep your money.
I contacted them two weeks prior to my reservation to change it as I had experienced a death in my immediate family. They said they would be in touch with the hotel. At first, I was relieved that I could rely on this company to take care of this for me during this awful time. When nothing came in, I called, again, one week prior to reservation and was told the "hotel is not responding". A day after the reservation passed, I received an email denying the request. Oh, and I was charged as a "no show" because TP never reached out to the hotel.
When I reached out to the hotel directly, they said they were never contacted by TravelPass Group regarding my itinerary and since it was booked through TP the hotel could not refund it.
Thanks for bringing this to our attention, Angela. Our team is looking into this further. We will do our best to help you. --Rachael, Review Manager
Great experience. It was fast and efficient, and I didn't have to worry about any delays.
Thank you for taking the time to leave us a review, Luke. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
I saw on one of your sites a single room was 117 but when I went to book it was 254
Thank you for your review, Andrew. To provide our customers with accurate pricing we request that hotels send us the current rates available for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the lower rates may sell out quicker on occasion. We apologize for any inconvenience. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Mary. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.