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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything went smoothly and I was able to get it done online.
I'll know when I see the room. It is supposed to be mobility accessible.
Thanks for booking with us, Carlos. We hope you enjoy your stay!
The site was very helpful and easy to maneuver in setting up our reservations. This was our first time using this method and it was amazing and very informative.
Thanks for your review, Allison. We are happy you had a good experience using our website.
This will be found out once actual place is seen. Booking was easy
Thank you for your review, Laura. We are happy the booking process was easy!
This will be found out once actual place is seen
It was just a reservation. I was not planning on paying to get the same service through another sit.
Thanks for booking with us, Alice. We hope you enjoy your stay!
User friendly, very easy to use. The entire process was easy.
Thanks for your review, Lawrence. We are happy our website was easy to use!
Quite efficient. It didn't take too, long; and, it was amenable to a non tech person like me.
Thank you for your review, Antoine. We want you to have the best experience possible booking with us!
I've only booked, can't rate it all yet. All these questions, too soon
Thanks for booking with us, Robyn. We hope you enjoy your stay!
Easy enough to book but your one or two pictures per room really suck.
Thanks for your review, Jason. We appreciate your feedback so we can improve.
Easy enough to book but your one or two pictures really suck.
Thank you! I'm not sure why I'm being asked to write more characters when I just want to confirm my reservation. Thank you.
You're welcome! Thanks for booking with us, Kerri!
This website makes booking a reservation very easy to get information and pay.
Thanks for your review, Linda. We are happy you had a good experience using our website.
Very easy to reserve a room online - I appreciate the ease.
Thanks for your review, Larie. We are happy you had a good experience booking online.
I haven't checked into the room yet so I don't even know if the hotel will honor my reservation
Thanks for booking with us, Edward. We hope you enjoy your stay!
This was the easiest Vegas hotel room purchase ever.
Thank you for your review, No. We are happy the booking process was easy! Enjoy your trip to Vegas!
User Friendly. Fast booking system. I would use it again.
Thanks for your review, Elia. We want our customers to have a quick and enjoyable booking experience.
No problems. I don't have anything else to add. Thank you.
You're welcome! Thanks for booking with us, David!
Everything perfect thanks for everything and looking forward to using you again
Thank you for your review, Brad. We want you to have the best experience possible booking with us!
Went smoothly.
Requiring answers to your specifications is not a good idea. It is a waste of time and is more likely to be the negative I take away from your process.
Thanks for your review and feedback, John.
Easy and fast to book easy and fast to book easy and fast to book easy and fast to book
Thank you for your review, Sherry. We hope all of our customers have a FAST and EASY booking experience!
Good but not perfect. Promised to call next day to set up my transfers but never called. I called him and left messages to no avail.
Thanks for letting us know, Delayna. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Doug. We are happy you had a good experience booking online.