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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was great and it was easy to book it is by our port for a cruise, so it is nice that we only have 10 minutes away to get from our cruise to the hotel
Rescheduled efficiently. Worked with me on the correct time.
Thanks for booking with us, Wayne!
So far so good just as long as I have a room come in april
Thanks for booking with us, Frank. We hope you enjoy your stay!
Good. Easy to navigate. Quick booming and effective
Thank you for your review, Amanda. We are happy you had a good experience!
The website was fast and easy to maneuver. The pictures of the room options were great and all details about canceling were very clear.
Thanks for your review, Bishop. We are happy you had a good experience using our website.
I don't want to write anything here……………………………………..
Thanks for the 5-star rating, Christopher!
The booking was wonderful and Mona Harrell was very helpful and patient
Thanks for booking with us, Timothy. We hope you enjoy your stay!
Easy to book a room and ease of use of the website
Thanks for your review, Sherie. We are happy our website was easy to use!
Quick and easy to make a reservation. Could not have asked for any better.
Thank you for your review, Arless. We hope all of our customers have a QUICK and EASY booking experience!
I clicked the button, filled out the form, and got a reservation. Wow?
Thanks for booking with us, Daniel!
I was very satisfied with my experience booking our Motel stay.
Thank you for your review, Paul. We are happy you had a good experience!
So far so good. I didn't have any problems. Hopefully when I check into the hotel all will be good.
Thank you for your review, Barbara. We are happy you had a good experience!
It was a reservation - took 5 minutes. Don't ask stupid questions
Kathleen, thanks for taking time to rate and review your booking experience. We appreciate your feedback.
Very easy to utilize and a excellent response time.
Thank you for your review, Harless. We are happy the booking process was easy!
Efficient in completing the reservation. Fee a little high
Thanks for booking with us, George. We hope you enjoy your stay!
Fast and easy to deal with and successfully completed.
Thanks for booking with us, Albert. We hope you enjoy your stay!
Good experience, easy navigation and streamlined process
Thank you for your review, Anthony. We are happy you had a good experience!
I made a reservation, yet the confirmation I did not received the initial email, it went to the wrong email address. I called back the next day and the email was sent to my work email.
Thank you for your review, Eydie. We are happy you had a good experience, and you were able to receive a confirmation email!
First time using / simple and quick / fast response for receipt of confirmation
Thanks for your review, Arthur! We love first-time customers! That's great you had a good booking experience.
On line booking was easy and quick. Only took me about 5 mins.
Thanks for your review, Joseph. We are happy you had a good experience booking online.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Mackenzie. We are happy the booking process was easy!