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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Site took a minute to figure out. I hope I have a great room when we get there and we can enjoy our anniversary weekend!
Excellent and rapidly quickly. And not many more to say than is a great hotel. In west palm beach. Located in fortlawdardale Florida
Thanks for booking with us, Andres!
No problem booking hotel for upcoming trip to Mt. View.
Thanks for booking with us, Sally. We hope you enjoy your stay!
Very quick and with a better rate for reservation than other websites
Thanks for your review of the booking process, Anel.
Where is my receipt? You charged my credit card but you did not provide an email receipt.
Thanks for your review, David. We apologize you did not receive your receipt. I will look into this further and make sure it gets sent to you. If you need any help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Excellent and Fast service, I have a great experience with this company and I will definitely recommend
Thanks for booking with us, Karen. We hope you enjoy your stay!
Plenty of information available making it easy to make a decision and book
Thank you for your review, Jacqueline. We are happy you had the information you needed to make a reservation!
Very easy to navigate and select from the options you need to complete your booking!
Thanks for your review, Elizabeth. We are happy you had a good experience using our website.
This is my first time reserving at any Disney resort
Thanks for your review, Sabrina! We love first-time customers!
We stayed at the Hilton and went to the murder mystery dinner in the hotel. Super fun and highly recommended.
Thanks for booking with us, Timothy!
The stay at seven feathers is always a welcome get away will call hotel reservation desk derectly to save the money this site charged me that I was unaware of
Thanks for booking with us, Ron!
Booking the room was easy and made sense. I am looking forward to our stay.
Thanks for booking with us, Susan. We hope you enjoy your stay!
I could not apply my AARP discount. Wil I be able to at check-in? I don't see it applied to my order. No way to let you know during reservation entries.
Thank you for your review, Kelly. Some hotel reservations have discounted rates for AAA and AARP members. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Read carefully and follow the directions and you will have your reservations as you wanted them
Thanks for your review, Suzanne. We are happy one of our representatives was able to assist you and provide excellent service!
Property did not answer phone after several attempts and 844 service was not helpful. Still uncertain regarding some additional fees
Thank you for your review and sharing your experience, Donald. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Good experience. I don't want to enter 50 words. Xxxxxx xxxxx xxxx xxxx xxxx xxxx xxxx xxx xxx xxx xxxx xxxx xxxx xxxx xxx.
Thanks for your review, Donarae. Please feel free to contact us at 800-434-1659.
Awful customer service. Assumed I was making the reservation with the hotel directly, but it was actually with a third party. Cancellation is not allowed
We're sorry about your experience, Judith. We want our customers to have the best experience possible when booking travel with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I don't understand why we are charged 15.99 booking fees when we do all on line and speak to no live person. It literally took 5 min to book.
Thanks for your review and feedback, Catherine. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
New, still experiencing and evaluating but overall initial experience good.
Thanks for your review, Kevin! We love first-time customers!
Easy online reservation when I thought they erred all booked.
Thank you for your review, John. We are happy the booking process was easy!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Brian. We hope you enjoy your stay!