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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fast and easy. I've stayed there previously. The lodging options were clearly spelled out.
Pretty straight forward reservation experience. Not sure what wise to say here.
Thank you for your review, Timothy. We are happy you had a good experience!
Very easy to make reservations. Thank you. Will use again.
You're welcome! Thanks for booking with us, Lawrence! We look forward to your next visit.
Easy process and reasonable in price. Very satisfied with the way do get a reservation.
Thanks for your review, Paula. We are happy you had a good experience booking online.
Reservation was very user friendly and look forward to our stay!
Thanks for booking with us, Jennifer. We hope you enjoy your stay!
It was a Quick and smooth and no hassle reservation.
Thanks for your review, Pamela. We want our customers to have a quick and enjoyable booking experience.
Booking was easy. Will recommend to others looking for easy reservations
Thank you for your review, Lillian. We are happy the booking process was easy!
Quick and easy we stayed there about year ago and everything was perfect nice people
Thanks for booking with us, Tim. We hope you enjoy your stay!
I was overcharged for undisclosed taxes and fees. When following up with my credit card company and the hotel, it was confirmed that reservation counter simply charged me for an Expedia reservation and confirmed that i was overcharged for that reservation.
Today, I have been getting a lot of spam and will be replacing my CC due to suspected sale of my information.
Thanks for bringing this to our attention, Jodie. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very quick and simply straight forward the way all reservations should be...
Thank you for your review, Rollie. We are happy the booking process was easy!
I was directed from the resort itself to book my reservation here. Everything seemed to work fine, I have no concerns at this time. Thank you.
You're welcome! Thank you for your review, Geoff. We are happy you had a good experience!
Great! Easy to use. Got email right away of confirmation!
Thanks for your review, Natalie! That’s great you received your confirmation in a timely manner!
It was very convenient.
I have stayed many times and have been very satisfied.
Thanks for booking with us, Connie. We hope you enjoy your stay!
No problem whatsoever everything happen exactly as I had hope for!
Thank you for your review, Malotutoatasi. We want you to have the best experience possible booking with us!
Very easy and accommodating experience! Multiple payment options.
Thanks for your review, Eric. We want our customers to have a quick and enjoyable booking experience.
Good quick reservation quick and easy able to do it online.
Thanks for your review, James. We are happy you had a good experience booking online.
Good site.
Simple to enter and confirmation was quick
Thanks for your review, George. We are happy our website was easy to use! That’s great you received your confirmation in a timely manner!
Great no problems so far easy booking and information
Thank you for your review, Melody. We are happy the booking process was easy!
Very polite, accommodating service, thank you very much
You're welcome! Thanks for booking with us, Marie!
Very easy to select and reserve dates for a hotel room.
Thank you for your review, Todd. We are happy the booking process was easy!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Ira. We hope you enjoy your stay!