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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Was billed twice but agent resolved issue and my account was credited back correctly
Easy to book and showed prices clear as day and made sure you get confirmed
Thank you for your review, Edgar. We are happy the booking process was easy and helpful!
I found my experience to be very positive. It was easy for me to navigate through the reservation process. Very simple to understand.
Thank you for your review, Evelyn. We want you to have the best experience possible booking with us!
Fast and easy experience. Was really easy to do and no hassle.
Thank you for your review, Ann. We are happy you had a good experience!
Super simple, I will say more once I have checked inn
Thanks for booking with us, Eric. We hope you enjoy your stay!
I booked online and it was easy. However we have not checked in yet and do not check in unitl the 23 and i'm doing this on the 15th.
Thanks for your review, Marilyn. We are happy you had a good experience booking online. Enjoy your stay!
I will never use this site again. They look like the hotel site, but they are not. The additional fees are ridiculous. I would have just called the hotel myself. How does it cost $15.99 to use a website to make a reservation. That's on top of all the other surcharges and taxes they don't bother to explain. Use someone else! No $126.00 room should cost $178.00. And good luck getting a final receipt from them as well.
Thomas, thank you for your review and inquiry about taxes and fees. As an online travel agency, we purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We apologize for any inconvenience. I have shared your experience with our customer service manager. Please let us know if you have any further questions. You may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Crazy that I have to pay a 16 dollars service charge when I was the one booking by myself
Thanks for your review and feedback, Victoria. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
It's detailed and quick. The information is well described. Accommodations are widely available. Professionalism at it's best.
Thanks for your review, Daniel. We love providing excellent service to our customers.
I thought I was working directly with the hotel and not a third party. It was easy enough but deceptive. And expensive.
Thank you for your review and feedback, Julia. We're sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency that books reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. We appreciate you booking with us. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com
--Rachael, Review Manager.
Everything went fine, easy access, quick booking and confirmation. Thanks so much
You're welcome! Thanks for booking with us, Shawn!
Felt forced to complete survey just to make sure that I received future confirmation emails on my future bookings
Thanks for taking time to rate us and leave a review, Henry.
Smooth and easy. Hopefully all goes well at check in.
Thank you for your review, Brian. We are happy the booking process was easy!
Making a reservation was very easy doing it online.
Thanks for your review, Mary. We are happy you had a good experience booking online.
Very easy experience booking on the site and quick
Thanks for your review, Jim. We are happy you had a good experience using our website.
All good. No problems. The transaction went smoothly.
Thank you for your review, Robert. We are happy you had a good experience!
Easy to book and schedule. I will continue to use this service going forward.
Thanks for booking with us, David! We look forward to your next visit!
Very misleading. I thought I was dealing directly with the hotel and now I see a $15 charge for using this reservation center. I don't care what you may have in fine print - this is what I would consider false advertisement.
Art, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Great service. Super quick and easy to use the website to book!
Thanks for your review, Katie. We are happy you had a good experience using our website.
Good so far no issues that I can see. It was an easy tool to use.
Thank you for your review, Margaret. We are happy you had a good experience!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Rhonda. We are happy one of our representatives was able to assist you and provide excellent service!