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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The site gave me the best rate and the fastest service
It was good and smooth. I would use it again in the future for booking
Thank you for your review, David. We are happy you had a good experience!
It was great super easy. Thank you so much for making it so easy.
You're welcome! Thanks for booking with us, Edith!
I did the reservation on line and it was very simple.
Thanks for your review, Eileen. We are happy you had a good experience booking online.
I don't like that it shows one price and then when you actually reserve the room, the price goes up substantially when they add in different fees. I won't use this service again. All fees should be shown upfront.
Thank you for taking the time to let us know about your experience, Barbara. Taxes and fees are provided by the hotel suppliers. Your total price includes taxes and fees required to complete your reservation. We appreciate your feedback. We are always looking for ways to improve our process. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very good experience. It was easy to make a reservation. All the information was on the site.
Thanks for your review, Keigm. We are happy you had a good experience using our website.
Confirmed with no problems and pleasant experience.
Thank you for your review, Linn. We are happy you had a good experience!
Booking, very nice. Thank you for your support. Appreciate it
You're welcome! Thanks for booking with us, Yagnesh!
The website looked like it was the hotel's website. I was disappointed that it wasn't more clear, or that fees being added wasn't clearer.
Marie, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. We appreciate your feedback. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
The reservation counter worked perfectly and did exactly what it said it would do
Thanks for your review, Jeraldine! We love first-time customers!
I thought I was reserving directly with the hotel. Instead I was charged for using their "service." This means I was not credited for my stay with the hotel's rewards program.
James, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. Thanks for booking with us. Please feel free to contact our escalations team at support@reservationcounter.com if you have questions or concerns. We are happy to answer any questions you may have about our company.
--Rachael, Review Manager
Fantastic place to stay, leave your car and travel from the airport.Very nice place to stay
Thanks for booking with us, Patricia. We hope you enjoy your stay!
First time we have stay there system works fine no problems with Reservations
Thanks for booking with us, James. We hope you enjoy your stay!
Easy to navigate. Prices were similar to hotel website.
Thanks for your review, Adele. We are happy our website was easy to use!
It was sort of like this message... quick, simple, & easy!
Thanks for your review of the booking process, Antonio.
I made the reservation on line which was quick and easy to do, put there were to discount options for senior.
Thanks for your review, Felicia. We are happy you had a good experience booking online.
So far so good! We are coming from Arizona and one more question do you guys have dinner and breakfast? If not I'm sure you can provide us with a nice place to eat.
Thanks for booking with us, Peter. We hope you enjoy your stay!
Quick response, excellent. Very satisfied for digital service. I hope to receive good service at front desk.
Thanks for booking with us, Luis. We hope you enjoy your stay!
Satisfied, no more annoying comment! How Much more don you need?
Thanks for booking with us, Lou!
I had a good experience making a reservation I didn't had no problem it was fast
Thank you for your review, Anai. We are happy you had a good experience!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review of the booking process, Norma.