Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to reserve. Just surprised they already charged for the room, while still able to cancel.
It was quick easy and efficient.! I made the reservation quickly and it was correct.
Thanks for your review, Mackie. We want our customers to have a quick and enjoyable booking experience.
Good. Very easy to book room and looking forward to staying there
Thanks for booking with us, Barbara. We hope you enjoy your stay!
Easy to book and have stayed in cobblestones hotels in the past.
Thank you for your review, James. We are happy the booking process was easy!
Easy to navigate and book good prices and big beds
Thanks for your review, Michael. We are happy you had a good experience using our website. Our goal is to provide our customers with the best rates possible.
It was fast and easy and I was done quickly but now they keep asking me to rate them.
Thanks for taking time to rate and review your booking experience, Elizabeth.
Would have preferred a more detailed breakdown of cost, but no complaints.
Thank you for your review and feedback, Kenneth. We are happy the booking process was easy!
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Thanks for booking with us, William!
My son did the booking so I have no experience to report. He did a good job for me so thats why I listed five stars, but I'm reviewing my son's work and not an experience with your firm.o ask him
Thank your son for booking with us, Richard!
Excellent service was provided, the staff is friendly and helpful. The facility is well run and perfect for campers and adults.
Thanks for your review, Robyn. We love providing excellent service to our customers.
Very fast and very easy. Got the room I wanted and received My confirmation instantly
Thanks for your review, Michael! We are happy you had a good experience. That’s great you received your confirmation in a timely manner!
It was good! I had no issues booking my reservation on this site.
Thanks for your review, Joan. We are happy you had a good experience using our website.
Was easy but since i can't see the confirmation with Hilton who knows!
We are happy the booking process was easy, Martha!
Easy and quick to use. Instant success and gratification
Thanks for your review, Suzanne. We are happy our website was easy to use!
So far the booking with this service has been very easy, i didnt have any issues with booking my room thanks for the easy experience
Thanks for your review, Kenny. We are happy you had a good experience booking online.
Super fast and easy, was able to book hotel at last minute
Thank you for your review, Melissa. We hope all of our customers have a FAST and EASY booking experience, especially last minute!
Screen kept flipping to different pages otherwise the process was very easy
Thank you for your review, Zella. We are happy the booking process was easy!
Easy process and i appreciate the timely manner of the response
Thank you for your review, Zackery. We want you to have the best experience possible booking with us!
It was self explanatory and easy I really dont have anything else to say.
Thank you for your review, Karen. We hope all of our customers have a FAST and EASY booking experience!
Very easy to navigate and convenient. Very happy with the process.
Thank you for your review, Lauragale. We are happy the booking process was easy!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Patricia. We are happy the booking process was easy!