Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Prompt and speedy answered all needs god follow up
Thanks for your review of the booking process, Ronald.
The only issue for me was the lighting on the boxes. I am assuming that is due to settings on my computer
Thanks for your review and feedback, Tina.
Different sites give different totals. I assumed I am on and IHG Web Site but I wasn't queried about my Priority Club Membership number. I will make sure to not use this site in the future. Because of the additional service charge for making a reservation. Very deceitful.
Bob, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. You may want to speak with the hotel staff about your member number when you check-in. We appreciate you booking with us. Please let us know how we can improve and make things better. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
It's was great, sure was easy to navigate and it was not time consuming.
Thanks for your review, Jose. We are happy our website was easy to use!
Using the online reservation process was easy and quick
Thanks for your review, Michael. We are happy you had a good experience booking online.
Claire was very nice and I thank her very much for calling us.
Thanks for your review, Mona. We are happy one of our representatives was able to assist you and provide excellent service!
Was a very good web site easy to get access. Will use again
Thanks for your review, Denise. We are happy you had a good experience using our website.
Was easy to book my rooms with reservation counter
Thank you for your review, Cathy. We are happy the booking process was easy!
Ease of booking on line. Simplicity of the on line program.
Thanks for your review, Dale. We are happy you had a good experience booking online.
Good experience
Simple transaction. Quick and easy
Thank you for your review, Robert. We want you to have the best experience possible booking with us!
This system worked great and was easy to use. I will use it again.
Thanks for your review, Jimmy. We are happy our website was easy to use!
Fast and easy experience with Best Western and price in lower costs
Thanks for booking with us, Thomas. We hope you enjoy your stay!
Easy to book and user friendly to be able to book my hotel stay
Thank you for your review, Lissette. We are happy the booking process was easy!
Good, and good no problem look forward staying at holiday inn
Thanks for booking with us, Joyce. We hope you enjoy your stay!
I am coming to my daughters wedding and couldn't use our promo code do to a conference that's going on in September
Thanks for your review, Gary. You may want to contact the hotel directly about special rates and discounts. We are an online travel agency and don't have this option when you make a reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Efficient & easy I can't wait to see how my experience is when I get there!
Thanks for booking with us, Clinton. We hope you enjoy your stay!
Satisfied with the process. Easy to book and view the website
Thanks for your review, Teresa. We are happy you had a good experience using our website.
Good experience so far. First time using this service. Hope all goes well.
Thanks for your review, Terry We love first-time customers! That's great you had a good booking experience.
Been great nothing bad to say we stayed there last year and loved it great hotel.i love
Thanks for booking with us, Michele. We hope you enjoy your stay!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, JoAnne. We are happy you had a good experience booking online.