Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Thanks - perfect experience. Very fast and easy - great service.
Easy to book. The real test will be when we arrive for our stay. Will the hotel have us on their registration list?
Thanks for booking with us, Nancy. You are all set for your hotel. We hope you enjoy your stay!
Very easy to navigate through your site to book a reservation. Booking was organized with a very smooth flow through the process. There were checks and balances from start to finish and no surprises when you printed out your confirmation at the end.
Thanks for your review of the booking process, Daniel. We are happy you had a good experience!
Cozy, easy access to beach, stores and restaurants. Personal friendly. A very pleasant stay!
Thanks for booking with us, Annie!
Easy to use the site to book, all details needed were available.
Thanks for your review, John. We are happy our website was easy to use!
Quick easy and informative.I do not have anything more to say. Thank you!
You're welcome! Thanks for booking with us, Charles!
It was easy to book online, and I just wanted to do it quickly. I was taking care of completely online and have filled out surveys. I would not like to be left alone. Thank you.
Thanks for your review, William. We are happy you had a good experience booking online.
It was easy navigate site register. Was a pleasant experience.
Thank you for your review, Steven. We want you to have the best experience possible booking with us!
Simple process...quick and efficient. Received an email confirmation right away.
Thanks for your review, Dale! That’s great you received your confirmation in a timely manner!
This was a simple process. Found the hotel threw a friend. My family is excited to see thr pool.
Thanks for booking with us, Katie. We hope you enjoy your stay!
Difficult to get to this site to directly reserve a room. But once I did get there, it was very easy to get a room reserved
Thank you for your review, Maureen. We are happy the booking process was easy!
Difficult to get to this site to directly reserve a room
Fairly easy and straightforward to book off the site. Just wish cost was a bit lower.
Thanks for your review, Nilza. We are happy you had a good experience using our website.
It's was totally easy to navigate and choose what I wanted.
Thanks for your review, Felisha. We are happy our website was easy to use!
Quick and easy with many options. I appreciate the concise explanations
You're welcome! Thanks for booking with us, Christine!
The website is easy to navigate, the hotel is in a great location and the accommodations appear to be excellent. Looking forward to the upcoming trip!
Thanks for your review, Laurie. We are happy our website was easy to use! Enjoy your stay!
Quick and easy delightful experience will recommend thanks
Thank you for your review, Joseph. We hope all of our customers have a QUICK and EASY booking experience!
No complaints, this is my first time using this product
Thank you for your review, Judy. We are happy you had a good experience!
Very nice, took me less than five minutes and I really appreciate that.
Thanks for your review, Jo. We want our customers to have a quick and enjoyable booking experience.
Information provided was thorough and process was painless!
Thanks for your review of the booking process, Dixie.
Everything said below is still true. I will not use your service again. On the calendar presented, I marked the nights for 5/9,5/10, AND 5/11, and leaving on the twelfth. So we made the additional night's reservation through the hotel staff. We are good. However, your system still screwed up, and provided NO way to correct the error, other than through the review process. My review remains the same.
When I received the email receipt, YOUR computer system had dropped off the last date of our reservation. We are now working directly with the Best Western Plus to get our extra day added on.
If your system can not do what it is supposed to do, what good is it?
Being functionally deaf, Having to deal with this screw up is a major problem for me.
I am unimpressed, to say the least.
Randy, thank you for your review and sharing your experience. We're sorry you had some trouble with our website. I will share this feedback with our development team so we can look into this. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Russell. We want you to have the best experience possible booking with us!