Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was fine and easy to do and it was the first thing that popped up
Very easy and fast. Would do it again if I needed to.
Thank you for your review, Frank. We hope all of our customers have a FAST and EASY booking experience!
My first time to use Reservation Counter. I will only know how effective this site is as I complete my stay. Thank you
Thanks for your review, June. We love first-time customers! Enjoy your stay!
Great experience so far. Website easy to navigate.
Thanks for your review, Jimmy. We are happy you had a good experience using our website.
As far as the booking, great!
I will know more after checking in, and my stay.
Thanks for booking with us, Gloria. We hope you enjoy your stay!
Worked well, looking forward to our visit. See you soon
Thanks for booking with us, Diane. We hope you enjoy your stay!
I was pleased with the service provided. The experience was handled with professionalism.
Thanks for your review, Johnetta. We love providing excellent service to our customers.
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Thanks for booking with us, James!
It was quick and easy and we've used them before. Looking forward to our time at the beach
Thanks for booking with us, Robert. We hope you enjoy your stay!
Was seamless and professional. Process was very smooth
Thanks for your review of the booking process, Mike
The ease of checking the calendar and picking a date.
Thanks for booking with us, Doris. We hope you enjoy your stay!
It was very quick. Im please to be able to get reservation.
Thanks for your review, Quantasaha. We want our customers to have a quick and enjoyable booking experience.
I have been searching for months to find the best rates without having to attend a sales presentation and these were the best rates by far. The site was very easy to use.
Thanks for your review, Jennifer. Our goal is to provide our customers with the best rates possible.
It was very easy and very informative. I would definitely do it again.
Thank you for your review, Victoria. We are happy the booking process was easy!
The reservation process is easy and quick. I will definitely use Reservation Counter again!
Thank you for your review, Christopher. We hope all of our customers have a QUICK and EASY booking experience! We look forward to your next one!
This far the registration was fine with this option
Thanks for booking with us, Douglas!
I booked a room online for 139.00
Tried to add another night but was having to pay a higher rate for a Wednesday night 149.00.
I canceled my reservation,
went back to your site and made my reservation again for 128.00 a night. Confusing?
Thanks for your review, Dan. We apologize for any confusion. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Site was very user friendly and the information provided was easy to navigate through.
Thank you for your review, Kelly. We are happy the booking process was easy!
Not good communication not enough information about the hotel
Thanks for your review, Danny. We appreciate your feedback so we can improve.
Very easy to use and self explanatory. Worked very well
Thanks for your review, Kenneth. We are happy our website was easy to use!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Pamela. We are happy the booking process was easy!