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Bob S.

Contributor Level

Total Points
80

1 Review by Bob

  • Reservation Counter

3/27/24
Verified purchase

Different sites give different totals. I assumed I am on and IHG Web Site but I wasn't queried about my Priority Club Membership number. I will make sure to not use this site in the future. Because of the additional service charge for making a reservation. Very deceitful.

Reason I chose this business:

I didn't know this was Reservation Counter. These search sites are a bit tricky in the way they route you to make a reservation.

Quality
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Rachael F. – Reservation Counter Rep

Bob, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. You may want to speak with the hotel staff about your member number when you check-in. We appreciate you booking with us. Please let us know how we can improve and make things better. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager

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