Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
No issues. Pleasant experience but I don't like this one forcing me to use a bunch of characters.
So far its been very easy. I hope the remainder goes as well.
Thank you for your review, William. We are happy the booking process was easy!
Had not issues booking and receiving current information
Thank you for your review, LaMonica. We are happy the booking process was easy!
Efficient process. Was done quickly. Looking forward to trip.
Thanks for booking with us, Jerry. We hope you enjoy your stay!
I booked a hotel room, it was quick and easy to do.
Thanks for your review, Ian. We want our customers to have a quick and enjoyable booking experience.
Very quick and easy. No problems at all with anything.
Thank you for your review, Ron. We are happy the booking process was easy!
I have no idea since I have not been there yet. I do not know what else to say since we have not been there yet.
Thanks for booking with us, Dana. We hope you enjoy your stay!
Always like anything owned by Hilton as their hotels are clean etc
+ polite people
Thanks for your review, Patricia. We are happy our website was easy to use!
Great to get last minute rooms without a lot of hassle!
Thanks for your review, James. We are happy our website was easy to use!
All was good, I have stayed here before, just a little pricey.
Thanks for booking with us, Richard. We hope you enjoy your stay!
We've stayed here before. Nice place. Easy to make online reservation.
Thanks for your review, Marion. We are happy you had a good experience booking online.
I was charged $15.99 for a reservation fee. I was unaware of this charge
Thanks for your review and feedback, Brian. We're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Good easy to make reservation had no problem using the sight
Thank you for your review, Leroy. We are happy the booking process was easy!
Easy to select room and get it reserved. Using the reservation desk is quick and you can see the room you're selecting!
Thank you for your review, Timothy. We are happy you had a good experience!
It's still just Good and good enough. Please stop asking for feedback until I've had a chance to actually stay. Otherwise, this review will definitely be something you don't want.
Thanks for your review of the booking process, James. We hope you enjoy your stay!
Easy to reserve a room. May write a review after my stay.
Thank you for your review, Bryan. We are happy the booking process was easy!
Easy process. Same price as booking direct with the hotel.
Thank you for your review, Michelle. We are happy the booking process was easy!
Fast, accurate, efficient! Reservation made easily.
Thanks for your review of the booking process, John.
Love this location. Used to stay here all the time back in the day
Thanks for booking with us, Scott. We hope you enjoy your stay!
Online check-in pretty easy. Easy, easy, Easy, easy, easy, easy, easy
Thanks for your review, Carl. We are happy you had a good experience booking online.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Patricia. We are happy you had a good experience!