Reservation Counter
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Reservation CounterReviews 4,773

4.1
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Reservation Counter Reviews Summary

The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
184
value
138
quality
2,613
This company responds to reviews on average within 3 days

Instant Feedback

50,708 reviews
Michigan
1 review
0 helpful votes
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Good
March 30, 2024

Good great grand fabulous wonderful happy no complaint

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thank you for your review, Martie. We want you to have the best experience possible booking with us!

Minnesota
1 review
0 helpful votes
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Good experience
March 30, 2024

Great - easy to use and helpful information. Good experience.

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thank you for your review, Mary. We want you to have the best experience possible booking with us!

California
1 review
0 helpful votes
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Niiiiiiiiiiiiice
March 30, 2024

:)) )))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for booking with us, Audrey!

Georgia
1 review
0 helpful votes
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Easy and great web experience.
March 30, 2024

Easy and great web experience, able to book within five minutes. Everything is on one page without going to multiple pages.

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review, Paul. We are happy you had a good experience using our website.

New York
1 review
0 helpful votes
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Great
March 30, 2024

Very quick and simple and easy to navigate.with no issues what so ever.

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review, Irving. We are happy you had a good experience using our website.

Wisconsin
1 review
0 helpful votes
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Fast and Easy!
March 30, 2024

That was fun! We can't wait to check the room and the scenery out!

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for booking with us, Donald. We hope you enjoy your stay!

Kentucky
1 review
0 helpful votes
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Easy to book
March 30, 2024

Just took a couple clicks, very simple and straight forward

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thank you for your review, Brad. We are happy the booking process was easy!

District of Columbia
1 review
0 helpful votes
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Efficient
March 30, 2024

Better than usual very efficient enjoyed the experience.

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review of the booking process, Valerie.

Pennsylvania
1 review
0 helpful votes
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Great experience
March 30, 2024

It was very easy and fast to book a room. Will definitely recommend

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thank you for your review, Mitchel. We want you to have the best experience possible booking with us!

Illinois
1 review
0 helpful votes
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It was great. The reservation staff called me back the next morning!

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review, Angela. We are happy one of our representatives was able to assist you and provide excellent service!

Ohio
1 review
0 helpful votes
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Stay at the Crury
March 30, 2024

Always good service at this Drury Inn. The staff here are always pleasant and welcoming

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for booking with us, Joyce. We hope you enjoy your stay!

Georgia
2 reviews
0 helpful votes
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I appreciate the email following up on the reservation making sure I received confirmation.

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review, Pamela. We are happy our website was easy to use!

Colorado
2 reviews
0 helpful votes
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Easy experience
March 30, 2024

Very clear and easy to follow instruction for reserving a room.

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thank you for your review, Scott. We are happy the booking process was easy!

Florida
1 review
0 helpful votes
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Trip to MS
March 30, 2024

We are looking forward to our visit at Easter and the buffet.

Date of experience: March 20, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for booking with us, Dale. We hope you enjoy your stay!

South Carolina
1 review
0 helpful votes
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The website was very easy to use.
March 29, 2024

It was a good experience. Everything was easy and efficient. Ther information provided made it very easy to select

Date of experience: March 19, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review, Lynne. We are happy you had a good experience using our website.

Illinois
1 review
0 helpful votes
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Nice
March 29, 2024

Easy no problem would recommend to friends no hassle

Date of experience: March 19, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thank you for your review, Cassandra. We are happy the booking process was easy!

Florida
1 review
0 helpful votes
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Reservation
March 29, 2024

Easy and fast. Quick response. Good rates.
Convenient

Date of experience: March 19, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review of the booking process, Debra.

California
1 review
0 helpful votes
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Review
March 29, 2024

Rervation service fine. But having to respond to this with 50 characters makes it most unsatisfactory.

Date of experience: March 19, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for taking time to rate and review your booking experience, Scott. We appreciate your feedback.

South Carolina
1 review
0 helpful votes
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Easy to use
March 29, 2024

Thank you, I'm for setting up this easy to use system.It is very simple with no problems

Date of experience: March 19, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thanks for your review, Antwon. We are happy our website was easy to use!

Texas
1 review
0 helpful votes
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Easy
March 29, 2024

It was easy to make my reservation. It showed the choices of rooms and prices.

Date of experience: March 19, 2024
Rachael F. — Reservation Counter Rep
over a year old

Thank you for your review, Saundra. We are happy the booking process was easy!

From the business

We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.


reservationcounter.com
South Jordan, UT