The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Great - easy to use and helpful information. Good experience.
Thank you for your review, Mary. We want you to have the best experience possible booking with us!
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Thanks for booking with us, Audrey!
Easy and great web experience, able to book within five minutes. Everything is on one page without going to multiple pages.
Thanks for your review, Paul. We are happy you had a good experience using our website.
Very quick and simple and easy to navigate.with no issues what so ever.
Thanks for your review, Irving. We are happy you had a good experience using our website.
That was fun! We can't wait to check the room and the scenery out!
Thanks for booking with us, Donald. We hope you enjoy your stay!
Just took a couple clicks, very simple and straight forward
Thank you for your review, Brad. We are happy the booking process was easy!
Better than usual very efficient enjoyed the experience.
Thanks for your review of the booking process, Valerie.
It was very easy and fast to book a room. Will definitely recommend
Thank you for your review, Mitchel. We want you to have the best experience possible booking with us!
It was great. The reservation staff called me back the next morning!
Thanks for your review, Angela. We are happy one of our representatives was able to assist you and provide excellent service!
Always good service at this Drury Inn. The staff here are always pleasant and welcoming
Thanks for booking with us, Joyce. We hope you enjoy your stay!
I appreciate the email following up on the reservation making sure I received confirmation.
Thanks for your review, Pamela. We are happy our website was easy to use!
Very clear and easy to follow instruction for reserving a room.
Thank you for your review, Scott. We are happy the booking process was easy!
We are looking forward to our visit at Easter and the buffet.
Thanks for booking with us, Dale. We hope you enjoy your stay!
It was a good experience. Everything was easy and efficient. Ther information provided made it very easy to select
Thanks for your review, Lynne. We are happy you had a good experience using our website.
Easy no problem would recommend to friends no hassle
Thank you for your review, Cassandra. We are happy the booking process was easy!
Easy and fast. Quick response. Good rates.
Convenient
Thanks for your review of the booking process, Debra.
Rervation service fine. But having to respond to this with 50 characters makes it most unsatisfactory.
Thanks for taking time to rate and review your booking experience, Scott. We appreciate your feedback.
Thank you, I'm for setting up this easy to use system.It is very simple with no problems
Thanks for your review, Antwon. We are happy our website was easy to use!
It was easy to make my reservation. It showed the choices of rooms and prices.
Thank you for your review, Saundra. We are happy the booking process was easy!
Answer: Trying to cancel a reservation, the rote voice said it did not recognize the phone number, even though it was the same phone I used to make the reservation. Then asked if the reservation confirmation number started with an R. I said No. It asked me several more times. I kept answering No. Then it told me to call the hotel for help and hung up. Called the hotel. They said they could not cancel since the reservation was made through a third-party company. That I would have to cancel through ReservationCounter. (Oh, by the way, I had tried to use the online Cancellation page - it doesn't work.) It was very difficult to get through to anybody and there were very long waits in between. I will never use this company again.
Answer: Barbara, thanks for reaching out. Please feel free contact us at support@reservationcounter. Com for more information about the hotel's pet policy. --Rachael, Review Manager
Answer: Terry, thanks for reaching out. Please feel free contact us at support@reservationcounter.com for more information regarding hotel fees. --Rachael, Review Manager
Answer: James, thanks for reaching out. Please feel free contact us at support@reservationcounter.com for assistance with your reservation. --Rachael, Review Manager
Answer: Thanks for reaching out, Lisa. Could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
Answer: Thanks for reaching out, Pat. Could you please provide the name of the hotel, and I will check on this for you? Please feel free to also contact us at support@reservationcounter.com for assistance. --Rachael, Review Manager
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
Thank you for your review, Martie. We want you to have the best experience possible booking with us!