Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The website is easy to navigate, to book a reservation, and the response confirmation is quick.
It was a very easy, quick and simple process. I actually thought i was booking direct.
Thanks for your review of the booking process, Brandy.
It was OK, continue to improve the site and customer experience
Thanks for your review and feedback, Alex.
Immediately after booking I realized I incorrectly listed the number of people but the policies of your company did not allow for a correction. The confirmation number does not match the hotels confirmation system and numbers.
Thanks for bringing this to our attention, Lynda. I will look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
The online reservation was very easy I;m staying there tonight so can't rate the room yet
Thanks for your review, Nancy. We are happy you had a good experience booking online.
Quick and easy. Great customer service. And affordable pricing.
Thanks for your review, Amybeth. We love providing excellent service to our customers.
Very easy to register online. Which made it a very less stressful
Thanks for your review, Cynthia. We are happy you had a good experience booking online.
Good for the most part. Hard to book online on the phone. But when I did it on my computer it worked.
Thanks for your review and feedback, Chanie.
I thought a was booking through the hotel and only later after a few hours did I realize and try to cancel
But was forced to pay the higher rate through them
Thanks for bringing this to our attention, Eric. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Painless bookings the site was easy to navigate thankfully
Thanks for your review, Garfield. We are happy you had a good experience using our website.
Good for you. I always like filling out surveys. They mean so much to me. I can see the birds, teh sky and the wonderful people in my reservaaation buut most impotanet is the 50 cartherters a CCCa
Thanks for booking with us, Gustavo. We hope you enjoy your stay!
Making the reservation for our stay was quick and easy.
Thank you for your review, Andrew. We hope all of our customers have a QUICK and EASY booking experience!
Great response, computer understood everything I asked of it, them bots are the best!
Thanks for booking with us, Joseph. We hope you enjoy your stay!
I needed to make a last minute reservation and was thrilled with how simple it was to do through Reservation Counter :)
Thank you for your review, Deb. We hope all of our customers have a QUICK and EASY booking experience!
I was unsure if this was a scam with credit card info but all went well!
Thank you for your review, Harry. We are happy you had a good booking experience!
Iremos pronto de vacaciones en familia a pasarla bien con ustedes
Gracias por reservar con nosotros, Yunaysys.
Es la cuarta vez que estoy en el hotel, y siempre hago mi reservación en este sitio, es muy seguro!
Gracias por reservar con nosotros, Judit.
Very good experience, good selection of rooms, few picture on each selection
Thank you for your review, Maria. We are happy you had a good booking experience!
Easy pleasy! I reserved a couple rooms online. I stayed here last year and was very pleased with the motel.
Thanks for your review, Larry. We are happy you had a good experience booking online.
It was easy and fast and I would book online again.
Thank you for your review, Tammy. We hope all of our customers have a FAST and EASY booking experience!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We hope all of our customers have a QUICK and EASY booking experience!