Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was seamless and easy. It was easy to complete my reservation
Ease of process in reserving room. Website was easy to maneuver even for less than skilled computer operator.
Thanks for your review, Donald. We are happy you had a good experience using our website.
This was a fast and very easy process. Highly recommend to all
Thank you for your review, Tracy. We are happy the booking process was easy!
Thought I was making reservation through Hampton Inn. Will not be booking through this again.
Nancy, we're sorry for any confusion between us and the hotel where you are booking. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We hope you had a good booking experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very user friendly. Was easy to find an appropriate room for our event.
Thanks for your review, Linda. We are happy you had a good experience booking online.
Easy to use…………………………………………………………………………………………………..
Thanks for your review, Cornelius. We are happy our website was easy to use!
My experience thus far has been very good. I was able to book with ease.
Thank you for your review, Joyce. We want you to have the best experience possible booking with us!
It was a pleasant booking experience, and the cost was reasonable.
Thank you for your review, Kevin. We are happy you had a good booking experience!
Easy quick website to navigate don't like having to use 50 characters for a simple review
Thanks for your review, Don. We are happy our website was easy to use!
Very easy to reserve a room. We have stayed at this Drury Inn quite a few times and it never disappoints us.
Thanks for your review, Deborah. We are happy you had a good experience using our website. Enjoy your stay!
Extremely easy to use on line reservation program and get my reservation within minutes. With big savings.
Thank you for your review, Cheryl. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the price may differ online or over the phone. We wish the price had not gone up in your case, but we can assure you that you received the very best rate we had available at the time you booked. We’re sorry for the inconvenience this may have caused. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
I could find out what was included in a "Standard Room," like what size bed it was or if there was a refrigerator or microwave in the room. Those details need to be available when choosing a room.
Thanks for your review and feedback, Marilyn.
Its always good. It works out well everytime we're there.
Thanks for booking with us, David. We hope you enjoy your stay!
Coming for NEP Show in May. This hotel looks very nice and close to convention center. The online reservation was quick and easy.
Thanks for your review, Becky. We want our customers to have a quick and enjoyable booking experience.
No issues very easy to use. I have been a customer for years and always pleased with the service.
Thanks for your review, Robert. We are happy our website was easy to use!
I would not recommend your site for bookings. I accidentally thought your site was the actual Marriott site and did my reservation through you. Never again because your site was an additional $100+ per night with fees.
Peter, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
Very easy to book and got rooms needed…………………………..
Thank you for your review, Loretta. We are happy the booking process was easy!
Easy to use. I don't use a computer so this is great.
Thanks for your review, Donna. We are happy our website was easy to use!
Simple, quick and easy. Did ask about early check-in to knock off the road dust before attending a funeral. Have not received an answer.
Thanks for your review and feedback, Robert. If you would like an early check-in, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
Quick, efficient. It was pretty simple to make a reservation. I might use the site again next time
Thanks for your review, Christopher. We are happy you had a good experience using our website.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with both our customers and hotel partners. We want our travelers to have amazing booking experiences using our platform so they can feel at ease knowing they have successfully booked a hotel and can focus on making incredible memories wherever they choose to travel.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Stephen. We are happy the booking process was easy!